MVH - HOUSEKEEPING SUPERVISOR

Housekeeping Supervisor

Kampgrounds Of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is "connecting people to the outdoors and each other," and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative.

The Housekeeping Supervisor (HS) oversees the day-to-day operations of the housekeeping department in support of an OAK property. A Housekeeping Supervisor monitors the work activities of the housekeeping team to ensure that they are providing a clean, orderly, and attractive environment for guests. They assign duties accordingly while quality inspecting all aspects performed by their team to make sure everything meets industry standards and keeps an eye on customer satisfaction. The HS organizes employee shifts, trains and motivates team members, maintains stock and monitors inventory levels, and orders cleaning supplies. They are tasked with maintaining quality control standards, investigating complaints regarding housekeeping service and equipment, and taking corrective action with a focus on providing great customer service while leading a diverse team.

Specific duties include :

• Determine the number of housekeepers needed to complete tasks within specific time periods.
• Train new employees on proper techniques for various cleaning tasks such as cleaning accommodation units and washing laundry.
• Conduct regular inspections of restrooms, accommodation units, private and public spaces to ensure they are clean and orderly.
• Oversee and complete maintenance requests in a timely manner and in order of priority.
• Ensure supplies are available for use by team members in their work, such as brooms, cleaning agents, and linens.
• Effectively communicate each day's activities and problems to the GM or AGM.
• Establish and maintain good communications and teamwork with fellow associates and other departments within the campground.
• Ensure adherence to quality standards and health and safety regulations.
• Maintain inventory of cleaning supplies and equipment and order replacements when needed.
• Assist the GM in achieving monthly and annual departmental budget requirements.
• Aid GM with hiring and training a diverse team and updating GM on team performance.
• Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
• Provide great customer service with a focus on improving guest satisfaction.
• Maintains equipment and supply inventories.
• Good organization and time management.
• Maintain property by following the quality assurance manual under the direction of the GM.
• Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals.
• Directed by GM, monitor and implement the department safety program, which ensures all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.

Expected results include :

Job qualifications include :

Physical requirements :

Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.