Help Desk Specialist

A company is looking for a Help Desk Specialist.

Key Responsibilities

Receive inbound support calls and online chat inquiries from customers to configure call routing and answer feature and phone questions

Communicate using various technologies and conduct ad-hoc customer training

Document customer interactions and resolutions within a ticketing system while ensuring customer satisfaction

Required Qualifications

2+ years' experience troubleshooting in a customer-facing role

1+ years working with Cloud-based software

Experience in a fast-paced environment prioritizing excellent customer service

Networking, IT or telecommunications certification or equivalent work experience preferred

Professional experience using VOIP technology preferred