IT Support Technician

Job purpose

NetPlanner Systems, Inc. is looking for outstanding IT candidates to join our growing IT Team, in supporting both our internal and external users, as well as customer facing projects and support.

The ideal candidate will be hands-on with excellent communication skills, have a positive can help attitude, willingness to learn, address many different challenges on a given day, and a clear ability to work with our customer base using outstanding customer service. The candidate's ability to prioritize and balance end user requests and documentation while maintaining overall support response time is critical.

Essential Duties and responsibilities

• Install and configure computer hardware, software, networking components, printers, scanners, etc.
• Process calls, emails, and helpdesk tickets to provide solutions to technical problems and questions
• Perform diagnostic tests and troubleshooting to identify and resolve customer issues
• Discover underlying root-cause of technical problem and escalate as appropriate
• Provide regular and continuing communications with customers until resolutions are reached
• Explain and provide solutions to customers in non-technical and comprehensible terms
• Demonstrate a sense of urgency to queues and customers
• Employ knowledge, skills and abilities to maximize single call resolution measurements
• Prioritize time to complete assigned tasks while maintaining a focus on productivity and customer satisfaction
• Use established methodologies and documented procedures to perform tasks
• Present a professional and pleasant image of the product and company

Competencies and Qualifications :

Education and / or Experience :

Company Conformance Statement

Join Our Team

Join a team that invests in you! ESOP ownership, 401(k) match, medical & dental coverage, paid time off, holiday pay, and more. We're an Equal Opportunity Employer and federal contractor committed to fair, merit-based hiring. Apply today!