Technology Support Analyst

Posting Details

Job Posting Information

Posting Number

PG194764SP

Internal Recruitment

No

Working Title

Technology Support Analyst

Anticipated Hiring Range

$50,000 - $55,123

Work Schedule

M-F 8 : 00-5 : 00 Partial hybrid off-site arrangements may be available after initial training and probation period.

Job Location

Raleigh, NC

Department

Information Technology & Engineering Computer Services

About the Department

Information Technology and Engineering Computing Services (ITECS) provides services and computing environments for the students, faculty and staff of the College of Engineering at NC State University. ITECS accomplishes this through a combination of IT support activities, active collaboration and partnership with other IT support entities within the University.

The ITECS Service Desk team strives to provide exceptional service to our clients and partners. This service includes :

• Contact with clients in person, through our Incident ticketing system, and by phone to resolve on-demand issues.
• Consultations and quotes on technical equipment purchases.
• Coordinating the replacement of computer components under warranty.
• Maintenance of physical computing labs.
• Software licensing and packaging.
• Initial support for other departmental resources such as VCL / WVD cloud computing, Linux configuration, and Classroom Technology.
• Management and proactive improvements to back-end tools and services such as Microsoft Endpoint Configuration Manager (SCCM), Active Directory and Jamf.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What we offer :

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer : Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

The Technology Support Analyst provides front-line technical assistance and customer service as a key member of the Service Desk team. Serving as a primary point of contact for clients, this position delivers reliable technical support, clear communication, and strong teamwork to ensure a positive experience across the division.

This position is responsible for :

Other Responsibilities

Qualifications

Minimum Experience / Education

Associate's degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor's degree and one year of experience in the information technology field related to the area of assignment; or bachelor's degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Preferred Qualifications

Required License or Certification

N / A

Valid NC Driver's License required

No

Commercial Driver's License Required?

No

Recruitment Dates and Special Instructions

Job Open Date

11 / 21 / 2025

Earliest Close Date (Positions will be posted until 5 : 00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)

12 / 02 / 2025

Notice to Applicants

Please note that the work history on your resume must also be included in your application.

Special Instructions

Applicants should upload a cover letter, resume, and contact information for at least three professional references

Position Details

Position Number

00109884

Position Type

SHRA

Position Classification Band Title

Technology Support Analyst

Position Classification Band Level

Contributing

Position Classification Salary Range

$ 35,406 - $ 95,992

Salary Grade Equivalency

DT05

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours / week)

1.0

Appointment

12 Month Recurring

Mandatory Designation - Adverse Weather

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Non Mandatory - Emergency Event

Time Limited Position

No

Time-Limited Appointment Length (if applicable)

Department Id

143401 - Information Technology & Engineering Computer Services

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu .

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.