L2 End User

Role name : Support Executive Role Description : An ITIL V4 / V3 Foundation qualification is preferable but not essential.Knowledge of ITIL Processes ? MI, PM.Prior experience with cloud-telephony tools from reporting perspective Competencies : Windows 10, Desktop Management - Infrastructure Services (IS), Operating Systems Experience (Years) : 6-8 Essential Skills : Hands on working experience of L2 End User Computing / Desktop Support.? knowledge of Windows 7 & Windows 10 administration, Active Directory, Group Policies, Office / Microsoft 365.? L1 Administration of Windows Server 2012 & 2016? Operating systems installation, maintenance, imaging & security patching? Handling different types of printer related issues on day-to-day basis and installations of printers like Lexmark, Canon, Client, Zebra etc.? Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing / scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.? Asset & inventory management? Resolving issues for different applications like (Microsoft applications, Skype for Business, Citrix, Office 365 etc.)? SLA Management, MIM, VIP User Support? Vendor Management? Ensure that incidents and requests are handled according to agreed procedures, policies and standards and enhance customer satisfaction by constantly elevating service delivery SLAs? Prepare daily, weekly, fortnightly and monthly MIS reports pertaining to EUC domain.? ITIL Foundation Certified and expertise in ITIL processes

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.