Program Manager

divh2Program Manager / h2pIts fun to work in a company where people truly BELIEVE in what theyre doing! Were committed to bringing passion and customer focus to the business. / ppThe Program Manager (PM) provides outstanding customer service through the management, performance and completion of major account programs. They will assist in managing and directing all phases of a program from inception to completion. They coordinate proposal preparation and establish and monitor project plans and schedules. This position develops and maintains key customer contacts and relationships. The PM reviews Customer Focused Team (CFT) metrics and develops improvement plans in areas including but not limited to customer service, financial performance, customer cost, quality, delivery and continually seeking value added business opportunities. / ph3Duties / Responsibilities / h3ulliResponsible for managing all aspects of account program management, which operates in a (CFT) matrix management capacity with the following functional areas : production, planning, materials management, quality, engineering, and new business development / liliAssign priorities to multiple competing activities quickly and effectively, balancing short and long-term needs / liliResponsible for monitoring and analyzing cost, revenue and profitability performance of programs, providing revenue forecasts and ensuring products are completed on time and within budget; provide pricing rationale and recommendations supporting quotations and proposals for new business opportunities / liliReview and approve program expenditures within authority matrix. Conduct review of financial results and variances with management team and ensure ROI. Prepare monthly program financial and operational reports for management review, leading the management presentations and Customer Quarterly Business Reviews / liliResponsible for ensuring that program operational metrics are in place and are effectively managed. Monitor key operational performance metrics such as on-time delivery, quality, responsiveness, price for value, and use of technology. Review company performance to standards on a regular basis reacting to metrics by identifying root cause and solutions / liliAssist with managing and executing new programs in accordance with budget, schedule, and technical objectives; leverage relationship with existing customers to identify new business opportunities within assigned accounts / liliResponsible for ensuring customer projects meet the customers expectations and are delivered on-time. / liliPrimary lead aligning stakeholders on deliverables, managing communication, championing meetings, and ensuring updates are provided to the customers in a timely manner / li / ulh3Qualifications / h3ulliPreferred Bachelors degree in relevant field or equivalent combination of education and experience that provides the required skill, knowledge, and abilities / liliMinimum of four (4) years of progressive business management and / or manufacturing operations experience / liliMinimum two (3) years in a Program Management role / liliExperience managing projects from concept through production; material control / scheduling, and cost accounting / budgeting / liliKnowledge of manufacturing best practices such as Lean, 5S, and Kaizen is an asset / liliExperience with an Enterprise Resource Planning Systems such as Oracle or similar systems / li / ulh3Skills Required / h3ulliExcellent management, communication and people skills required to influence and manage multiple resources, most of which are not under direct authority. Skilled in conflict resolution and negotiation / liliMust have excellent judgment, technical, analytical and problem-solving skills with the ability to identify complex problems and see them through to resolution / liliAble to work independently with minimal supervision / liliExecutive level presence with exceptional business acumen, possessing overall leadership qualities and abilities / liliTeam oriented, with demonstrated ability to work with others to drive to targeted outcomes / liliMust be flexible and able to deal with multiple, changing priorities / liliAbility to read, analyze, and interpret general business documents, contracts, terms and conditions, technical procedures, and / or regulations furnished in written, oral, diagram or schedule form / liliAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs / liliDemonstrated ability working with complex reports and MRP database systems / liliMust have excellent written and oral communication skills, including the ability to write reports, business correspondence and procedures / liliAbility to effectively present information and respond to questions from groups of managers, clients, customers, and the general public / liliGeneral understanding of financial concepts (i.e., budgeting and analysis) as well as planning, scheduling, and forecasting knowledge / liliApplied knowledge of MS Office Suite (Excel, Access, Outlook, PowerPoint, MS Project etc) / liliStrong customer service focus / li / ulpCreation Technologies is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. / ppIf you require any accommodations to complete the application process or need the job posting in an alternative format, please email Accessibility@creationtech.com. You will be connected with our Talent Acquisition team. / ppIf you are contacted regarding the position, please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially. / ppCanada : Title for the position will be in accordance with applicable national and local laws. / p / div