Desktop Migration Support Tech

Job#: 3027829

Job Description:

Apex Systems is a world class services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions.

Apex has an opportunity for a Desktop / Laptop Migration Support Technician to join our fast-paced financial services partner on an exciting initiative!

Role: Laptop Migration Support Technician

Location: North Richland Hills, TX

Term: 5+ Months.

Description:

Our team is embarking upon a laptop migration effort and we need savvy technicians to assist with the machine setup and distribution efforts onsite in North Richland Hills, TX.

The Desktop Support Technicians role is to support and maintain organizational computer systems, desktops, and peripherals. That include imaging, installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via incident tickets) in a timely and accurate fashion and provide end-user assistance where required.

Job Responsibilities:

- Knowledge of computer software, operating systems, hardware, and networking

- Excellent verbal and written communication skills

- Good problem-solving and critical thinking skills

- Able to work in a team as well as independently

- Ability to configure (image) laptops and desktops (SCCM imaging using thumb drives)

- Repair and troubleshoot laptops, desktops, monitors, printers, and company owned mobile devices

- Troubleshoot Wi-Fi and VPN connection issues

- Time management and organizational skills

- Attention to detail

- Experienced in providing professional and courteous customer service

Job Qualifications and Skill Sets:

- Proficiency in programs such as Service Now, Active Directory, and Microsoft 365

- Associate degree or bachelors degree or higher in an IT-related field such as computer science, technical support, and information technology

- A+ certification for computer technology (a plus)

- Minimum of two years experience supporting end user desktop, laptop, operating systems or has served in a similar role in another IT-related position

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.