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Product Manager - Payments - Senior Associate

Product Manager - Payments - Senior Associate

JPMorgan Chase & Co.Tempe, AZ, United States
30+ days ago
Job type
  • Full-time
Job description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Chase Payment Solutions, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

The Small & Medium-Sized Business Organization (SMB Payments) is part of global JP Morgan Payments organization and is an innovative leader in serving small and medium-size business clients through banking, payments, and value-added services. We take a client-first approach in developing solutions that help our more than 5 million small business customers across the US and Canada to start, run and grow their businesses. Together, . Morgan and Chase hold the #1 position in payments market share both in number of transactions and volume processing over 2 trillion in volume and over 50% of eCommerce transactions in the . The SMB Payments team is a group of builders with an entrepreneurial mindset, and we are looking for team members who value collaboration, accountability, inclusivity, customer centricity and innovation.

Job responsibilities

  • Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
  • Considers and plans for upstream and downstream implications of new product features on the overall product experience
  • Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
  • Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
  • Writes the requirements, epics, and user stories to support product development
  • Synthesize large amounts of information in order to inform and make decisions quickly, take risks, course-correct and adapt, and constantly iterate on your approach
  • Discuss functional details of workflows with key stakeholders with some high level technical information

Required qualifications, capabilities, and skills

  • 3+ years of experience or equivalent expertise in product management or a relevant domain area
  • Proficient knowledge of the product development life cycle
  • Experience in product life cycle activities including discovery and requirements definition
  • Developing knowledge of data analytics and data literacy
  • Aptitude to learn, solve challenging problems and a passion to deliver great user experiences
  • High level understanding of customer experience, analytics, and agile methodologies (toolsets such as JIRA, Confluence
  • Energetic and curious self-starter with willingness to learn
  • Preferred qualifications, capabilities, and skills

  • Experience partnering with engineering and design teams in bring products to market
  • Experience supporting product launches and supporting the end-to-end product lifecycle for complex / large-scale initiatives, including development of the product roadmaps and initiatives
  • Ability to manage tight delivery timelines and demonstrate calmness under pressure
  • An obsession with customer experience and product fidelity
  • Strong communication capabilities; ability to clearly and succinctly communicate with various stakeholders such as cross-functional teams and senior leadership
  • Familiarity with risk mitigation and risk mitigation strategies