Veteran Case Manager

Who We Are The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years.

We provide emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.  The Road Home is an Equal Opportunity Employer Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences.

We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion.

Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours / week) Health Care Plan (Medical, Dental & Vision) HSA, FSA, HRA (We reimburse part of your deductible!) Retirement Plan (403B with TRH contribution and match) FREE Life Insurance for employees Paid Time Off (Vacation, Sick & 12 Public Holidays) One Floating Holiday Per Year Free Short Term & Long Term Disability Employee Assistance Program Free Training & Development Tuition Assistance for a wide variety of classes!

Public Service Loan Forgiveness (PSLF) qualifying agency Job Summary  The Veterans Case Manager delivers housing and stability services to Veteran households in Salt Lake County through the Supportive Services for Veteran Families (SSVF) program.

This role engages Veterans experiencing homelessness, whether in shelters, transitional housing, unsafe environments and places not meant for human habitation, or facing eviction, to assess eligibility for housing assistance and benefits, with the ultimate goal of helping them secure stable housing.

Case Managers provide ongoing support to housed Veterans, addressing barriers and connecting them to community resources that promote long-term stability and self-sufficiency.

The position requires frequent 1 :

• 1 client meetings in community and home settings, alongside time-sensitive coordination of outreach and case management services.
• Success in this fast-paced role demands strong organizational skills and the ability to balance multiple priorities effectively.
• Applicants must be authorized to work for ANY employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment visa at this time.
• This is an in-person position.   Location Pamela Atkinson Resource Center 3380 S 1000 W, South Salt Lake, UT 84119 Reports to Veterans Services Manager Position Status Full-Time Grade, Salary Rate Grade 6, $18.90 / hour FLSA Status Non-Exempt Shift Monday – Friday, 40 hours Essential Duties and Responsibilities  Outreach duties include creating tailored housing plans to fit the specific barriers of a Veteran and their household with consideration for their individualized needs and goals.  Ability to independently manage a caseload including tracking and meeting ongoing eligibility requirements, prioritizing tasks and daily schedule, and using a progressively engaged approach to balance administrative and client facing duties.  Provide direct case management services to clients, including crisis intervention, creative problem solving, basic needs services, obtaining vital documents, agency and community resource utilization, and connecting to housing programs / resources.  Attend weekly staff meetings and other meetings as assigned.  Maintain records, case management notes, incident reports and statistical data as required, and participate in research and / or special projects as needed.  Assist with and promote community education, response, and problem solving around homelessness issues.  Drive an agency vehicle to various locations and maintain cleanliness of agency vehicle.

Keep agency vehicle stocked with basic need items and submit gas receipts to supervisor in a timely manner.  Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.   Participate in emergency drills and environmental safety activities, as required.  Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.