Overview
Sprichst du Deutsch? Do you speak German? Do you love / drink coffee?
We are looking for a personable, outgoing Virtual product expert to demonstrate and sell Sage coffee machines and other kitchen appliances virtually to the German market.
Whether it is showing how a machine works, answering a question for a customer, demonstrating how to make a perfect coffee or creating a content, in this diverse role you will always have plenty to do.
We offer
- 21 hrs contract / 3 days per week
- £ 13.85 per hour plus uncapped commission
- intensive training
- working in professional Sage Studio, near London Bridge station
Overall purpose of the role
As a Sage Product Expert, you will be working in a diverse and knowledgeable team of coffee lovers to ensure we deliver exceptional customer service both virtually and in our Sage experience studio for our client Sage Appliances. Your role will focus on demonstrating and selling Sage’s high-quality coffee machines to ensure each customer receives a personalised and memorable experience. You will also contribute to creating engaging content for social media platforms and interacting with our social community, helping to grow brand awareness and foster meaningful customer relationships
About Stellar Global
Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best-in-class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.
Key Accountabilities
Drive revenue through exceptional client service in line with company standardsWork collaboratively alongside team membersSupport all Sage Studios operational policies and processes with excellenceSupport Sage Studios Virtual events and In-Store Experiences, including contributing to content creation for social media such as TikTok Live eventsDriving sales by engaging with clients in a welcoming and professional manner to meet targetsDemonstrating extensive product knowledge and a determination to find the right machine and accessories for the clientCreating brand “love” through education about great coffee and providing engaging live demosDeveloping and maintaining strong relationships with clients, providing personalised support on how to use their machineIdentifying and progressing new opportunities with clientsContinuously building your product knowledge and keeping updated on any product developmentsEmbrace the Stellar Values : Own It, Be can Do, Work Smart and Stay CuriousYou have (Knowledge / experience required)
Must speak German at a (near) native levelAble to work at the Sage studio, London Bridge areaA proven sales track recordA passion for a great cup of coffeeA positive and enthusiastic attitude to workExperience using phones and cameras to create content for digital platformsProficiency in editing recorded content using tools like Adobe Premiere Pro or Final Cut ProA standard proficiency in IT skills, including keyboard shortcuts, conventional typing and navigating software and websitesSelf-motivationExcellent communication skills both verbally and textuallyWhat do we offer
£ 13.85 per hour + uncapped commissionPart time role - 3 days per week, 21 hrs per weekThe studio is open Monday- Sunday (8am-8pm)Permanent role ( 3 months probation period)Uncapped commissionFull training will be provided£13.85 - £13.85 an hour
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