Front Desk Associate I

Front Desk Associate I

Location : Grand Lodge on Peak 7, Breckenridge, CO

Position Type : Full-Time Non-Exempt

Compensation : $22.75 - $26.13 / hour DOE

About the Role :

Breckenridge Grand Vacations, consistently recognized as a Top National Workplace, is seeking a professional Front Desk Associate to deliver exceptional guest experiences at our premier mountain resort property. As the cornerstone of our guest services team, you'll bring a polished demeanor, technical proficiency, and a commitment to excellence in hospitality all while Sharing Smiles with every interaction.

Turn your passion for service into an extraordinary Colorado lifestyle, complete with resort perks, a vibrant work environment, and the fulfillment of creating unforgettable mountain getaways. Join us in making every guest's stay as memorable as the peaks they came to explore!

Requirements :

• Execute flawless check-in / check-out procedures for owners and guests
• Serve as resort concierge for dining, activities, and local recommendations
• Handle reservation modifications and ownership inquiries
• Coordinate daily arrivals / departures with Housekeeping and Engineering
• Maintain accurate guest folios and night audit documentation
• Operate resort telephone system and switchboard
• Enforce resort policies with professionalism
• Resolve guest concerns per "End of the Line" service philosophy
• Maintain pristine front desk and retail areas

Qualifications :

Preferred Qualifications :

Career Advancement Pathway :

Front Desk Associates may advance to FDA II ($24.00-$27.63 / hour) after 90 days by demonstrating proficiency in six core areas : property operations, reservations systems, night audits, activities, retail management, and leadership duties. Promotion requires supervisor-verified skills assessments, 95%+ system accuracy, and zero unresolved guest complaints.

1. Cross-Property Operations :

2. TSW Systems :

3. Night Audit :

4. Activities :

5. Market :

6. MOD :

Compensation & Benefits :

About Our Company :

Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.

Applications will be accepted until November 2, 2025.

We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.