Provider Relations Representative

Position Overview:

The Provider Relations Representative acts as the CBH primary point person to CBH’s provider network for education, support and resolution of Provider inquiries. The Provider Relations Representative primarily fosters Community Behavioral Health’s ability to support, develop and maintain a collaborative and positive relationship with the Provider Network, through excellent customer service, in order to ensure that each Provider has continued success within the CBH Provider Network.

Essential Functions:

• Oversee and maintain an assigned caseload of in-network Providers and Practitioners.
• Responsible for cross-collaborating with multiple departments within CBH and as the most current source of knowledge for all assigned contracted Providers and Practitioners.
• Responsible for maintaining a repository of information for each of their assigned providers and practitioners.
• The Representative will serve as a primary source of support and resource for providers on their caseload, including providing direction and assistance in resolving any emerging concerns as the providers navigate the Department of Behavioral Health and Intellectual disAbility Services (DBHIDS).
• Ensures that other divisions within DBHIDS are able to retrieve information upon request regarding the provider/practitioner’s levels of care offered, locations, contact information, provider leadership, billing history, claims issues, and contract status (as needed). Delivers additional information internally as requested, by the Provider.
• Ensures that providers on their caseload remain aware of all DBHIDS initiatives that are Provider-related.
• Conduct site visits for all assigned CBH Providers regularly, unless the Provider Relations Representative participates in alternative regularly pre-scheduled CBH meetings at the Provider Site.
• Provide coverage for Provider Hotline during normal business hours, as assigned.
• Participates in a multitude of meetings on behalf of their providers, to include but not limited to: Program Integrity meetings, Clinical provider meetings, provider team meetings, claims and billing meetings, and executive level Provider Relations meetings with the CBH Chief Executive Officer (CEO). The Provider Relations Representative is responsible for gathering agenda items, taking meeting minutes and ensuring follow-up occurs for the executive-level Provider meetings.
• Maintain provider agency licensing, insurance and rate information. Generate Schedule A (contract) change letters.
• Travel to provider events (sometimes after business hours). Staff provider and CBH sponsored events (which does require carrying boxes of swag items to the event).
• The Provider Relations Representative also troubleshoots across multiple departments including Clinical, Claims, Member Services, etc.
• Monthly reporting is required of all tasks must highlight any provider changes/issues that the department should be aware of.

Position Requirements:

• Education: Bachelor’s degree, preferably in a behavioral health/healthcare administration and/or business administration related field
• License/Certification: N/A
• Relevant Work Experience: Minimum of 3 years of equivalent experience, preferably in the mental health field, with knowledge of managed care and Medicaid/Medicare programs

Skills:

• Proficiency in Microsoft Office
• Strong analytic and problem solving abilities
• Excellent verbal and written communication skills; ability to communicate with all levels of individuals
• Excellent customer service and networking skills
• Ability to organize and prioritize tasks
• Ability to work as part of a team

CBH is a dynamic organization dedicated to providing access to high-quality, accountable care to improve the health and mental wellness of our members. CBH offers a robust compensation and benefits package, including:

• Family Planning, Fertility, Adoption Benefits
• 403B Retirement Plan
• PTO Days/Sick Days
• Wellness Program
• Employee Assistance Program
• Health, Dental, Vision Insurance
• Medical, Prescription Drug Insurance
• Tuition Reimbursement
• Commuter Benefits
• Flexible Spending

Philadelphia Residency Requirement:

• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

U.S. Authorization Requirement:

• CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Equal Employment Opportunity:

• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation:

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
• If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov