Highlights
- Our Team is very motivated for the success of the mission, and the contract offers flexible hours.
- The Team is separated into 7 different tasks, and each task has its part to guarantee the success of the mission / warfighter.
- Youll have the opportunity to review the different technologies and understand our environment and the impact across the globe.
- Customer support is a key factor for our Client and to understand requests from around the world.
- Youll become well-versed in Windows Servers, Nutanix, ESXi, along with other technologies.
Typical Day
Desktop support administrator is highly dynamic and centers around solving technical issues for end-users. A significant portion of the day is spent handling and prioritizing support requests, with the remaining time dedicated to projects, system maintenance, and documentation.
Tasks
Install, configure, and upgrade desktop hardware, operating systems, and software.Diagnose and resolve end-user issues (software errors, hardware failures, network problems).Troubleshoot printing issues (drivers, queues, printer connectivity).Reset or unlock user accounts and passwords.Set up new desktops, laptops, monitors, docking stations, and peripherals.Ensure systems have updated antivirus / antimalware protection.Apply patches and updates to operating systems and applications.Install, configure, and troubleshoot standard business applications (Office, browsers, collaboration tools).Push software updates via MECM, PowerShell or other management tools.License tracking and compliance.Respond to tickets, phone calls, chat requests, and walk-ups.Escalate complex issues to higher-level support or specialized teams.Document troubleshooting steps and resolutions in the ticketing system.Requirements
Education : Bachelor's Degree in computer science, information science, engineering, business, or related scientific or technical discipline or equivalent in accordance with Education / Experience. (Desired not required)
Education Substitution : Two (2) years' experience may be substituted for an associate's degree.
Experience : Four (4) Years.
Must be a US Citizen.Must be able to obtain and maintain an active DoD Secret Clearance.Must have at least four (4) years of relevant experience working in an IT or Service Desk environment.Must meet DoDM 8140.03 (formerly DoD 8570 IAT-II) compliance (e.g., CompTIA Security+ or CompTIA Server+).Experience providing IT support services and troubleshooting across mixed environments, servers, mobile devices, A / V equipment, and Active Directory.Extensive working knowledge of Operating System delivery methods (Microsoft Endpoint Configuration Manager MECM, etc.) and troubleshooting command specific applications.Ability to work in a fast-paced and constantly evolving environment.Certifications
IAT Level II (Security+ CE) and related requirements : Security clearance / IT access - Secret / IT level - II; Tier 3 (T3) or higher; Computing Environment certifications as determined by government; Proficiency with Microsoft Office products; Experience creating and modifying documentation for technical processes and procedures; Strong multitasking, prioritization, time management, accuracy, and attention to detail; Strong written and verbal communication; Excellent analytical, quantitative, and organizational skills; Good interpersonal skills for communication with all levels of management.Desired Qualifications
Microsoft Certified Modern Desktop Administrator Associate, or equivalent.Physical Requirements
Ability to lift and move desktop equipment.
Shift & Work Schedule
Shift work required.The contract offers flexibility to work 8 hours for 5 days and / or 10 hours for 4 days, with weekend and night coverage, at the Program Manager's discretion.Note differential is not provided.Clearance
US Interim Secret / US Secret clearance required.
Citizenship
Current US Citizenship required.
Location
Clarksburg, WV.
Equal Opportunity Employer
Ideal Innovations, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. Ideal Innovations, Inc. is a VEVRAA Federal Contractor.
J-18808-Ljbffr
