Field Engineer II

ICON is seeking a Field Engineer II , a critical contributor responsible for solving escalated issues, performing advanced troubleshooting, and leading systemic upgrades of our construction and print systems. This role requires a proactive, experienced approach to problem-solving, strong communication skills, and the ability to mentor junior team members. In addition to troubleshooting, the Field Engineer II performs all print activities, including material QC testing, navigating Procore and print documentation, understanding print matrices, executing bond beams, and managing Y-rail setups. Operational discipline and a commitment to ICON's standards are essential. This role is based in Austin, TX, and will require travel outside of the area for extended durations. This position reports to the Manager of Field Engineering.

RESPONSIBILITIES

• Troubleshoot and resolve complex electrical, mechanical, hydraulic, and control system issues, including PLCs and VFDs.
• Perform setup, installation, commissioning, and operation of print systems on-site.
• Conduct repairs, calibrations, and preventive maintenance; manage parts inventory.
• Inspect and review work of junior technicians to ensure quality and compliance.
• Collaborate with sustaining engineering to address systemic issues and reduce downtime.
• Maintain detailed printer logs and provide real-time updates on progress, issues, and resolutions.
• Submit daily reports on downtime, performance metrics, and operational observations.
• Conduct Root Cause Analysis (RCA) and Failure Mode and Effects Analysis (FMEA).
• Develop and implement preventive maintenance plans and troubleshooting documentation.
• Work with teams to plan systemic upgrades and drive reliability improvements.
• Lead small teams and mentor junior technicians.
• Make independent, strategic decisions in complex technical scenarios.

QUALIFICATIONS

PREFERRED QUALIFICATIONS

PHYSICAL / ENVIRONMENTAL REQUIREMENTS

ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.

Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).

Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.

As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and / or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes.

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