Installation Service ManagerC.V. Security • Crofton, MD, US

Installation Service Manager

C.V. Security • Crofton, MD, US

3 days ago

Job type

Full-time

Job description

4 days ago Be among the first 25 applicants

This hands-on leadership role involves managing a team of technicians, ensuring high-quality service delivery, and personally handling installations, service calls, and project management when necessary. The ideal candidate possesses extensive technical expertise, strong leadership skills, and a commitment to customer satisfaction within the security industry.

Key Responsibilities

Team & Operational Management :

Supervise, train, and mentor installation and service technicians, ensuring compliance with company standards, safety protocols, and performance expectations.
Manage established (work with administrative team) scheduling and dispatching to optimize team productivity and service efficiency.
Ensure smooth and efficient daily branch operations, addressing workflow challenges.
Lead weekly job status / operations meetings to align teams and resolve operational issues.
Participate in branch-wide meetings to communicate updates and foster collaboration between departments.
Ensure that branch-level operations staff are compliant with skill certification expectations
Ensure that all branch operations staff are compliant with scope-of-work, Sedona notes, and any other use of technology requirements for daily duties
Oversee project / job installations and maintenance, ensuring compliance with industry regulations, company-approved standards, and customer specifications.
Conduct service calls and troubleshoot complex technical issues when needed.
Ensure timely completion of service requests and maintain service excellence standards.
Assist administrative and service coordination staff in scheduling to optimize daily operations.

Project & Inventory Management :

Lead installation projects from initiation to completion, managing resources, timelines, and deliverables.

Maintain inventory levels at the branch and vehicle level, conducting regular audits and ensuring stock aligns with company standards.

Manage subcontractors when applicable, ensuring performance aligns with company expectations.

Assist the sales organization in project design, approvals, and job walks as determined by company SOPs.

Responsibility for ensuring install job SKU's are available for job starts.

Customer & Performance Management :

Act as a point of escalation for customer concerns, ensuring high levels of satisfaction and fostering long-term relationships.

Provide performance reports to the VP of Field Operations, identifying areas for improvement and implementing process enhancements.

Monitor technician efficiency and implement training or process improvements as necessary.

Qualifications

Experience : Minimum of 5-7 years in the security industry, with at least 3 years in a managerial role overseeing installation and service teams.

Technical Expertise : Extensive knowledge of alarm systems, fire systems, CCTV, and access control installation, servicing, and troubleshooting.

Certifications : Relevant industry certifications (ESA, NICET) are a plus.

Leadership Skills : Strong ability to lead, train, and manage teams effectively.

Strong problem-solving and decision-making abilities.

Proficiency in project management tools and software.

Excellent interpersonal and communication skills.

Commitment to safety, quality, and customer service excellence.

Expected hours : 40 per week

Pay : 70,000-80,000

401(k)

Health insurance

Paid time off

Schedule :

8 hour shift

Monday to Friday

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Security Systems Services

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Installation Manager • Crofton, MD, US