Engineer

Overview

The Building Engineer holds full responsibility for the management and operation of facility services within mission-critical environments. Serving as the primary ABM point of contact for daily operations.

Pay : $ 36.61 / Hourly

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Responsibilities

• Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.
• Demonstrate capability and interest in training others.
• Can be relied on to train service technicians and trainees.
• Teach other technicians how to solve problems without solving the problem for them.
• Keep technical knowledge up to date regarding equipment and concepts.
• When presented with a problem, know what to do, and why, and whether to repair or replace.
• Search out and read applicable manuals and online sources.
• Belong to and take advantage of technical organizations to improve technical knowledge.
• Demonstrate capability of a handling heavy workload of calls
• Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.
• Follow point-by-point troubleshooting guides to find faults in a short period of time.
• Avoid needless callbacks by checking complete system before leaving the job.
• Check safety and limit controls for proper setting before leaving the job.
• When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.
• Use proper tools and instruments for troubleshooting.
• Explore a customer complaint to determine the real problem.
• Respond to customer complaints with the proper amount of sympathy and empathy.
• When the problem is caused by the customer’s use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.
• Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.
• Demonstrate ability to accurately determine job priorities by :
• Adhering to planned call schedule
• Scheduling report time concurrent with jobs
• Handling interruptions in stride
• Having the proper tools, materials, and scheduled tasking when arriving at the job site
• Promptly and accurately complete all required paperwork.
• Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.

Qualifications