Public Safety Telecommunicator Supervisor

CITY EQUITY STATEMENT

The City of Westminster welcomes diverse candidates from the broadest base possible. Our goal is to find the best candidate for the job-someone who belongs, not just fits. We value life and professional experiences, recognizing equivalent combinations of knowledge skills and education.

Aligned with our city SPIRIT values, the successful candidate will have a passion and commitment to serving a diverse population of residents and must respect and uphold the principles of justice, equity, diversity, inclusion and belonging.

We encourage you to think broadly about your background and skill set for this role, even if you believe you have a less traditional background than described we invite you to apply.

POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION

The Public Safety Telecommunicator Supervisor is responsible for the supervision of the 911 Emergency Communications Center for Police, Fire, and Emergency Medical Services, as well as other City departments. This is a safety-sensitive position.

The full salary range for this position is stated above. The 2026 salary range will be $44.75 to $57.29 per hour ($93,080 to $119,163.20 annually). The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee's level of proficiency and usage.

ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES / GENERAL COMPETENCIES

The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission : Westminster's purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - Pride - Integrity - Responsibility - Innovation - Teamwork).

This position is public safety in nature and supports both the Police and the Fire Departments and as such : this position supports the goals of the Police Department, which is To Provide Law Enforcement Excellence in Community Safety and Service through Vigorous Policing, Professionalism, Leadership, and Innovation. The Department is responsible for enforcement of State Laws and Westminster Municipal Ordinances pertaining to criminal and traffic issues, and to uphold the Constitution of the United States, the State of Colorado, and the Charter of the City of Westminster. The Department is primarily focused on public safety, maintaining peace and order, prevention of crime, and the apprehension of criminals.

This position promotes the mission and values of the City of Westminster by supporting the goals of the Fire Department, which is responsible for providing timely emergency response to fire and emergency medical calls; ensuring the safety of personnel, citizens, and visitors to the community; and educating residents and business owners on fire safety, emergency medical prevention, and emergency preparedness.

Every employee is accountable to :

Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority

Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback

Act as an ambassador by understanding and fostering the organization's mission and vision

Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner

Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty, and ethical behavior

Address difficult or contentious issues in a constructive manner

Support and promote change; demonstrate flexibility, and take calculated risks when appropriate

Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization

Work to continuously improve the efficiency and effectiveness of the service or product being delivered

Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives

Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES

Citywide - Every employee in this position is accountable to :

Establish effective interpersonal relationships through honest, open communication and follow-through on commitments

Recognize personal strengths and weaknesses, and target areas for personal self-development

Demonstrate initiative in performing job tasks

Exhibit problem-solving skills leading to sound judgment and quality decisions

Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently

Communicate effectively with individuals and groups using clear and concise verbal and written communications

Demonstrate accountability for work, and take ownership in job performance

Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

Job Specific - Every employee in this position must be able to :

Promote a team environment, support employee empowerment, and direct assigned staff accordingly

Understand concepts relating to supervision, training, motivation, performance standards, documentation, commendation, and disciplinary action

Deal tactfully with all customers

Handle complaints and disciplinary actions with fairness, tact and sensitivity

Maintain a high level of self-motivation and integrity

Demonstrate strong organizational skills

Be proactive in identifying and addressing issues

Demonstrate knowledge of computer terminals and procedures for both the Colorado Crime Information Center (CCIC) and National Crime Information Center (NCIC)

Utilize proper phone and radio protocol

Demonstrate an intermediate level of knowledge of computer software applications including Microsoft Word, Excel, and Outlook

Demonstrate knowledge of Police and Fire Department organization, operations, and personnel

Demonstrate an intermediate level of knowledge of the Computer Automated Dispatch (CAD) system

Quickly establish and maintain control over situations as they develop, by making quick, reasonable, and effective decisions

Effectively and efficiently interview people in a state of crisis via telephone or Teletype Device for the Deaf (TDD)

Behave professionally at all times

Establish and maintain effective working relationships with supervisors, peers, public safety personnel, and the public

Maintain city geographic knowledge, including new and existing streets, businesses, and jurisdictional changes within the City of Westminster

Leadership / Supervisory - Every employee in this position is accountable to :

Effectively supervise, mentor, and motivate employees

Foster a participatory organizational climate that is open, positive, reinforcing, and supportive

Encourage employees to take ownership and to be accountable for their work Demonstrate leadership and courage by making and supporting decisions that reflect the organizational mission and goals

Demonstrate collaboration and conflict resolution skills

Assist employees in developing their skills, and in eliminating barriers to their development

Provide employees with meaningful, timely feedback and appraisals

Immediately and effectively address employee performance issues

Reports for duty at assigned date and time

JOB SPECIFIC FUNCTIONS

Essential Job Functions, Duties, Responsibilities, and Tasks

1. Provides direction, instruction, and supervision for emergency dispatch personnel, including :

Continuously observing and evaluating the performance of Public Safety Telecommunicators, ensuring that policies and procedures are being followed and excellent customer service is being provided

Performing monthly quality assurance audits to ensure policy compliance

Holding employees accountable when performance fails to meet minimum standards

Making recommendations for disciplinary action to the Public Safety Telecommunicator Administrator

Preparing and presenting annual employee evaluations

Investigating complaints concerning the performance of communications center employees

Scheduling and assigning staff work hours and approving leave requests and timesheets

Covering phone and radio positions, as needed

2. Performs tasks related to 911 emergency communications, including : Regulating security access to the Public Safety Center

Providing information to the public concerning City regulations and procedures

Proper handling of confidential information Testifying in civil and criminal court on behalf of the police department

Participating in all required training

Adhering to an exemplary code of conduct, while on or off duty

Following the prescribed chain of command in all circumstances

Supervising various projects within the communications center

Making and maintaining chain of custody of digital audio recordings for department personnel, municipal court personnel, county district attorneys, and other departments and citizens

Safely and proficiently use required vehicles and equipment

Other projects and responsibilities as assigned

3. Maintains regular and punctual attendance

WORKING CONDITIONS

Work is performed indoors in a 24 / 7 911 emergency dispatch center. Working environment includes : confinement to work area for long periods of time; exposure to periods of high activity, emergencies, and high stress under extremely demanding conditions; exposure to viewing various computer monitors at any given time; and exposure to noise levels that may cause distractions.

Required Materials and Equipment

Operates multiple radio channels with the use of a headset to communicate by voice to Police, Fire, EMS, other City departments, and other various public safety agencies. Working within five (5) different computer systems at any given time to access and enter information, dispatching, and communicating with public safety units. Use of a multi-line IP based telephone system with the use of a headset to include Police and Fire emergency lines, E-911 lines, administrative lines, and direct lines to other agencies. Other equipment used or accessed includes overhead paging system, fax machine, TV / VCR equipment, and printers.

PRE-EMPLOYMENT REQUIREMENTS

Must be legally entitled to work in the United States

Background Check, including employment verification and reference check, criminal history, and education verification

Drug screen

Job suitability and psychological test

The City of Westminster, Colorado, is a drug free workplace and an Equal Opportunity Employer that values diversity and aims to have its workforce reflect the community.

POSITION REQUIREMENTS / WORKING CONDITIONS / PRE-EMPLOYMENT REQUIREMENTS

Education, Experience, Skills, Formal Training, Licenses, and Certifications

Required :

A minimum of three (3) years of public safety dispatch (Police, Fire and / or EMS) experience

Must possess, or be able to obtain a valid Colorado Driver's License and maintain a safe driving record for the duration of employment

Ability to type a minimum of 35 words per minute with 80 percent accuracy

Ability to provide excellent customer service to both internal and external customers in a fast-paced environment

General knowledge of police, fire and EMS operations and procedures

Ability to work all shifts to include days, evenings, nights, weekends, and holidays

Preferred :

Two (2) years of college level coursework in Business Administration / Management, Criminal Justice, Emergency Communications, or related field

Two (2) or more years supervisory experience in a Public Safety (police, fire, and / or EMS) communications center

Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.

Physical Requirements

Work performed is sedentary in nature, but requires sufficient physical strength and stamina for :

Constant sitting throughout a ten-hour shift to take emergency calls and assist public safety personnel throughout an emergency situation; occasional standing and walking

Occasional bending, kneeling, and reaching overhead and below shoulder to perform daily duties and access information at a desk from a seated position; frequent twisting to reach for material and monitor multiple computer screens

Occasional firm grasp; frequent light grasp; constant fine manipulation and handling to operate a mouse to move thought multiple screens, input information into a database system, and perform multiple tasks at one time

Occasional actuate mechanism to operate an optional foot switch

Constant near and far acuity to view multiple computer screens, read data on computer and paper, and view personnel locations on maps; constant hearing to assist emergency personnel, citizens in stressful or dangerous situations, and ability to pick up on background noises that may assist emergency personnel

Occasional lifting and carrying of up to fifty (50) pounds to move reams of paper throughout dispatch center; occasional pushing and pulling of up to fifty (50) pounds with the use of a cart or dolly

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