Staff, Product Manager - Services Experience

Position Summary

At Sam's Club, we don't just innovate; we transform how millions of members experience value, every day. With over 600 clubs, millions of active members, and a rapidly growing digital ecosystem, Sam's Club is redefining what it means to serve members seamlessly. Our goal : deliver connected, intuitive, and rewarding experiences that make membership effortless. We're building the next generation of Services Experience connecting digital and in-club interactions across services. When you combine our unmatched member relationships with cutting-edge technology, AI-driven insights, and an omnichannel footprint, you get an opportunity to shape one of the most exciting transformations in retail. If you're inspired by solving complex problems at scale, driving innovation through data and AI, and creating meaningful impact for millions, this is your moment. Join us.

What You'll Do...

As a Staff Product Manager, Services Experience, you'll lead the vision, strategy, and delivery of seamless, end-to-end journeys for Sam's Club members across multiple services. You'll define how members discover, purchase, and engage with offerings across digital and in-club experiences, ensuring every interaction is simple, transparent, and rewarding.

You'll work across product, engineering, design, operations, and analytics to connect the member experience across diverse service categories. Using strong analytical and strategic skills, you'll leverage data, AI, and automation to identify opportunities, drive efficiency, and deliver measurable impact. This role requires exceptional cross-functional leadership, clarity in complex problem spaces, and the ability to influence outcomes at scale.

Our Ideal Candidate

Our ideal candidate is a member-centric, design focused, fluent in analytics, energetic, self-motivated individual focused on solving customer problems. The candidate has a strong sense of product ownership and commitment to growth coupled with a strong passion for technology and innovation. The candidate is an excellent communicator and builds strong cross-functional relationships, internally and externally. The candidate is results-oriented and demonstrates a strong bias for action.

You'll Make an Impact By...

• Developing and championing a world class product vision and strategy, using domain expertise, internal and external best practices, identifying market opportunities, and building business cases.
• Developing and enhancing products as you will manage product roadmaps, driving priorities aligned to business goals, turn insights into actionable initiatives, determine rollout strategy, and manage risks.
• Driving the execution of multiple projects in an agile environment for product management including product requirements that provide overall direction by analyzing business objectives and user needs.
• Partnering very closely with high performing engineering teams to ensure we are building scalable software products that meet customer needs and on time with quality.
• Managing project ambiguity, complexity and interdependencies in an organized and structured way and willing to do what it takes to make our product successful.
• Having sound business judgment as well as ability to think strategically & tactically, analyze quantitatively, problem-solve, and scope technical requirements.
• Having strong oral and written communication skills are crucial to influencing others internally and externally.

You'll Sweep Us Off Our Feet If...

Qualifications

Minimum Qualifications...

Option 1 : Bachelor's degree in computer science, engineering, or related area and 7 years' experience in product management. Option 2 : 9 years' experience in product management or related area.

Preferred Qualifications...

Master's degree in Computer Science, Engineering, Business Administration, or related area and 6 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B / C products. We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.