Flex Support Tech

Job Description

Job Description

Salary : Description :

TechOnPurpose (TOP) is seeking an experienced Flex Support Technician I (FSTI) to assist with daily work-from-home customer technical support and on-site implementation and support services as directed and assigned.

Reporting to the Director of Support & Service Delivery the FST1 will work daily with peers to triage new tickets and provide direct (remote or on-site) support for tickets assigned. Additionally, the qualified candidate should be experienced and self-sufficient with physical layer issues (cabling, cable termination, power) as well as basic network, computing hardware and applications to perform basic troubleshooting duties, escalating where appropriate - always open to learning and advancing skills to deliver world-class customer service.

Primary Responsibilities :

• Establish and maintain the front-line tone of TOP in customer satisfaction, consistently serving with genuine care for our customers and a growing aptitude of technology, aptitude and unparalleled quality.
• Provide timely, friendly first contact support services for client requests via phone, email or other designated support channels.

Make and take calls to / from customers to assist with documented customer needs

Qualifications & Skills :

Benefits :

Medical