Seasonal Family Support Representative

A company is looking for a Seasonal Family Support Representative.

Key Responsibilities

Responding to support inquiries from families via phone, email, and chat

Troubleshooting issues and providing solutions while escalating to the appropriate team as necessary

Collaborating with team members on improvements to enhance the family user experience

Required Qualifications

Must reside in specified states (AZ, CA, CO, CT, DE, DC, FL, HI, IL, KY, ME, MD, MA, MI, NJ, NY, NC, OR, PA, RI, SC, TX, VA, WA, WI)

Experience in customer-facing roles, preferably in educational settings

Ability to work flexible hours, including evenings and weekends during peak season

Proficient in handling numerical data and performing basic arithmetic

Self-motivated with a growth mindset and willingness to learn