Pharmacy Technician (Refill)

Job Description

Job Description

Schedule :

First 8 weeks of training - fully on-site

Starting week 9 - will rotate, 1 week onsite / 1 week remote

Hours : Monday–Friday, 8 : 00 AM–5 : 00 PM (opportunity for over-time)

Location :   5101 N O'Connor Blvd, Irving, TX 75039

Compensation & Benefits :

Sign-On Bonus : $1,000

Annual Bonus : Up to 15% based on performance

PTO : 4 weeks (160 hours) + 10 paid holidays

Benefits : Health, Dental & Vision insurance effective Day 1

Parking : Free hospital parking

Work Environment : Business casual or scrubs attire; hospital-based workstation

Requirements :

State Pharmacy Technician License (TX) & National CPhT Certification (PTCB or NHA)

1+ years of Pharmacy Technician experience

Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.

Job Duties :

• Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.
• Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.
• Answer, resolve and triage inbound inquiries appropriately.
• Clarify prescription orders with pharmacist and / or clinician as appropriate.
• Proactively coordinate medication refills including data entry and ensuring correct days' supply is entered for all fills.
• Following through with claim adjudication and troubleshooting and reject codes.
• Partnering with pharmacy to ensure proper in-stock of medications.
• Identify medications requiring special storage and / or handling such as hazardous medications and / or refrigerated medication.
• Identify supplies necessary for select medications such sharps containers, needles / syringes, alcohol swabs, Band-Aids.
• Properly discontinuing patients off service when appropriate.
• Documenting work appropriately across all systems.
• Manage, organize, and update relevant data using database applications.
• Other duties that facilitate patient access to medications as assigned
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.
• Identify trends, resolve problems, recommend improvements, implement change.
• Actively participate in process improvement initiatives.
• Act as a value-added business partner to stakeholders throughout the organization.
• Protect organization's value by keeping information confidential.
• Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.

Company Description

At Insight Global, we’re more than just a staffing agency — we’re a people-first solutions firm that believes in the power of connection. With a nationwide presence and a reputation built on trust, integrity, and results, we specialize in placing top-tier talent across healthcare, IT, education, engineering, and professional services.

Company Description

At Insight Global, we’re more than just a staffing agency — we’re a people-first solutions firm that believes in the power of connection. With a nationwide presence and a reputation built on trust, integrity, and results, we specialize in placing top-tier talent across healthcare, IT, education, engineering, and professional services.