Mobile Associate - Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to money coaches.

Job Responsibilities

• Builds proficiency related to serving and selling to customers, while providing a world-class customer experience and building loyalty by :
• Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan, including accessories and IoT devices.
• Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate :
• How our coverage stacks up in the customer's neighborhood, providing a lightning-fast LTE network.
• Why T-Mobile plans and services let customers live unlimited, feel the love, stay connected and go further.
• Completes training on in-store experience, new skills, processes, systems and resources.
• Makes the most of time on shift, learning about innovations in wireless and technology.
• Establishes relationships with and partners across channels to :
• Own the customer experience and resolve issues in a seamless environment.
• Identify and hand off small business leads.
• Support team initiatives and create an inclusive environment.

Education and Work Experience

Knowledge, Skills and Abilities

Licenses and Certifications

Travel

DOT Regulated

Hourly Base Pay : $17.50, plus $5.00 per hour training pay.

Compensation and Training

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completion, Mobile Associates promote to the Mobile Expert role and may be eligible for an annual incentive target of $18,000 / year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20 / hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

Benefits and Additional Information

Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants and purchase plan, paid time off and up to 12 paid holidays, parental and family leave, family-building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, disability and life insurance options, and voluntary coverage. Additionally, employee discounts on mobile service and home internet, pet insurance, and commuter programs are available. For details, visit www.t-mobilebenefits.com.

Never stop growing! T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions regarding employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other protected status. If you are an individual with a disability and need reasonable accommodation, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.

J-18808-Ljbffr