Technical Representative

Technical Representative (Remote)

Join the future of workspace innovation at Haworth. Are you ready to shape the future of how people work, live, and thrive? At Haworth, we're not just creating furniture we're revolutionizing the way the world interacts with spaces. As a global pioneer in workspace design since 1948, we've been pushing boundaries and redefining possibilities for over seven decades.

We're looking for visionaries like you to help write the next chapter of our story.

This role is responsible for delivering a wide range of field service activities, including installation, maintenance, and repair of both company and third party products. Leveraging strong technical knowledge and troubleshooting skills, the position focuses on resolving customer issues efficiently while providing guidance on preventative maintenance to ensure long term product performance. As a customer facing role, it covers the territory of Ohio, Kentucky, and West Virginia, requiring regular travel to support clients across the region. In addition to solving field problems, the position offers the opportunity to train customers on Haworth products, fostering strong relationships and enhancing customer satisfaction.

Job Responsibilities

• Manage Installations : Lead and coordinate the installation of Haworth products, ensuring the highest standards of quality and safety.
• Conduct Site Management : Complete site surveys, including inspections, preparations, and measurements, verifying accuracy against installation drawings.
• Oversee Inventory : Manage on-site materials, including receiving, reviewing shipments, and reporting discrepancies.
• Provide Technical Expertise : Create, maintain, and administer technical documentation and content for installation training.
• Deliver Training : Develop and deliver training programs for AI Installation Certification, ensuring comprehension of installation standards.
• Ensure Compliance : Manage and maintain the Installation Certification and Approval database, ensuring subcontractor compliance.
• Collaborate with Stakeholders : Maintain positive working relationships with customers, influencers, dealers, and internal teams to ensure project success and customer satisfaction.
• Must be able to perform all essential job functions with / without accommodation.
• Uses office automation, communication, software, and tools used in Haworth office environment.
• Performs other duties within scope as assigned.

Required Qualifications

Preferred Qualifications

Design your future with Haworth. Headquartered in Holland Michigan, Haworth is a family-owned global powerhouse at the forefront of innovation and sustainable design in the workspace interiors industry. Here, you'll have access to state-of-the-art resources, collaborate with cross-functional teams of passionate innovators, and experience a blend of global reach with personal growth opportunities. Whether you're developing new manufacturing processes, implementing smart factory solutions, or designing tomorrow's workspace solutions, you'll be empowered to make a lasting impact while growing your career.

We believe in the power of collaboration and strive to create a culture where everyone feels valued, respected, and empowered to make a difference. Your hard work, dedication, and talent are the foundation of our success and enable us to build meaningful connections with our customers and each other.

At Haworth, members enjoy benefits from their first day of employment :

Haworth Values

At Haworth, we have a strong set of values that guide our business and help us align with our customers.

We listen to our Customers. We rely on our Members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.

Join the Haworth family. Apply for this job, or learn more about the many possibilities at Haworth.

EEO / ADA Statement

As an EEO employer, Haworth will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people.

Haworth's AAP programs are available for applicant review. Requests can be made to your Recruiter to review during regular business hours.

This organization participates in E-Verify Employment Eligibility Verification.

If you have questions about any of the above policies, or if you require an ADA accommodation in the application process, please contact a member of our Human Resources team at (616)-393-1600.