Floor Manager

Floor Manager

The Housekeeping Floor Manager is responsible for planning, organizing, and developing the daily operations of assigned floor(s) or area in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times.

Role and Responsibilities : (Includes but is not limited to the following)

• Assists Executive Housekeeping Manager in following-up with team members on failure to meet job performance requirements and violation of rules and policies by creating, issuing, and maintaining order of discipline in accordance with departmental and company policies.
• Schedules and listens to Step Ones from team members in their areas. Also any concerns and or feedback.
• Supervises the team members of all assigned floors and ensures all rooms, work areas, service areas and guest areas are cleaned and maintained to standards.
• Upholds company and department policies and procedures including highest standards of cleanliness, service, safety, and conduct.
• Maintains the integrity of the room inspection program for Guest Room Attendants and management.
• Provides the direction for a positive, empowering work environment by setting the example and consistency of day to day work habits.
• Establishes a good work environment that promotes teamwork, performance feedback, mutual respect, and team member satisfaction.
• Conducts team member pre-shifts and engages in regular communication throughout duty shift with team members to ensure successful operation.
• Works closely with leadership and provides feedback to ensure proper scheduling of team members to clean rooms in a timely manner. In the absence of a department administrator or scheduler, must be able to assign rooms to GRAs on designated floors.
• Conducts quality and safety inspections of all rooms, staircases, hallways, and service areas.
• Maintains records and submits HotSOS work orders including repairs needed.
• Ensures the proper maintenance of all equipment. Coordinates repairs and / or replacement of used and damaged equipment on assigned floors.
• Maintains confidentiality of department affairs.
• Maintains housekeeping supplies and inventory on assigned floors. Monitors the issuance of supplies for the floor. Responsible for the overall usage of products as directed by the budget.
• Responsible for all requests made by Front Desk, Executive Requests, etc. Inspects VIP rooms and ensures all housekeeping special requests are met for these guests prior to arrival and during their stay.
• Instructs all team members on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards.
• Performs and submits the required number of room and floor inspections to the Assistant Director or Director.
• Calls-in / Enters the status of all rooms, work orders, and carpets to be shampooed.
• Utilizes proper procedures for entering / cleaning a guest room. Ensures accuracy and final status of rooms is updated in LMS.
• Ensures team members are clocking in and out in accordance with the company policy. Overtime, if any, is pre-approved by leadership and based on hotel occupancy or hotel activity.
• Completes daily worksheets accurately and in a timely manner, ensuring quality of work completed by team members.
• Ensures lost and found items are turned in to Security by all team members.
• Ensures all master keys, two-way radios, and other devices are accounted for and in working order at the end of each shift.
• Complies with department attendance, uniform and appearance standards.
• Assumes other duties and responsibilities as assigned / directed.

Performance Requirements : (Knowledge, skills and abilities)

Experience Requirements

Education Requirements

Desirables : Bilingual is preferred.