Vice President of Customer Experience

A company is looking for a Director of Customer Experience.

Key Responsibilities

Lead and manage teams across Onboarding, Support, Customer Success, and Ongoing Services

Develop and implement a customer experience strategy to enhance retention and drive upsells

Oversee key customer metrics and collaborate with Sales and Product to identify revenue opportunities

Required Qualifications

7+ years of experience in customer-facing roles within enterprise or mid-market B2B SaaS

Experience with complex onboarding processes and multi-module enterprise software

Proven success in driving customer outcomes across various functions

Track record of building and scaling high-performing teams

Data-driven mindset with a focus on metrics and continuous improvement