Emergency Response Coordinator

Emergency Response Coordinator

The Emergency Response Coordinator (ERC) is responsible for selling restoration services of SERVPRO TEAM BRODGON directly to residential and commercial customers affected by water, fire, soot, smoke, mold, and other environmental damage for the purposes of selling new business. The ERC must be willing to work as needed.

Core Responsibilities

Core responsibilities for the position are as follows :

• Promotes the Company in a professional manner while providing Emergency Services.
• Generates new business by selling industry leading restoration services.
• Communicates with customers in person, over the phone, and in writing for the purpose of closing leads.
• Qualifies leads through direct assessment of emergency events and provides supporting documentation to Emergency Services Specialist for follow-up of leads.
• Collaborates and builds relationships with the project managers and marketing representatives in order to effectively sell the Company's services while achieving their sales goals.
• Monitors emergency situations taking place locally, regionally, and nationally for the purposes of generating new sales.
• Provides direction to Emergency Services Specialist on follow-up of leads through use of web-based tools and ESD technology support.
• Identifies sales activities, sales results, and potential commission calculations for purposes of reporting to EMS team.
• Reviews compiled information relevant to emergency events and ensures prompt dissemination to the EMS team as well as other branches and / or departments, as deemed necessary.
• Provides timely response to all electronic communications and all sales opportunities.

Experience / Requirements

The position of Emergency Response Coordinator requires the following :

Safety Requirements

Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards. Required PPE may include gloves, masks, goggles, hard hats, and safety footwear. All employees must wear PPE as required for their specific roles and job site conditions. Successfully complete a pulmonary function test, including a respirator fit test, to ensure their ability to safely utilize the designated respirator selected for the role. Potential exposure to physical hazards, including vibration from equipment, the risk of falls in the workspace, exposure to extreme temperatures, and high noise levels. Work may involve exposure to various chemicals, including solvents, adhesives, paints, and cleaning agents. Proper use, handling, and storage of these materials are essential to maintain a safe work environment. Work may involve exposure to biological hazards, such as mold, bacteria, and other pathogens commonly found in restoration environments. Complete all mandatory safety training sessions, including but not limited to hazard communication, emergency response, and safe equipment handling. Ability to identify and immediately report any unsafe conditions, hazards, incidents or injuries to supervisors without fear of retaliation. Familiarize yourself with emergency procedures relevant to your specific job site, including evacuation routes, and emergency contacts.

Physical Requirements

General Physical Abilities :

Working Conditions

Office Environment :

Indoor office setting for corporate roles, including working with standard office equipment (computers, phones, printers). May involve regular meetings, (in person or zoom) and collaboration with team members.

Field Environment :

Outdoor fieldwork at restoration sites, which may include residential, commercial, or industrial properties. Duties may involve exposure to different weather conditions (sun, rain, snow, heat).

Hazardous Environments :

Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work, requiring strict adherence to safety protocols and use of PPE.

Work after hours and weekends given our 24 / 7 business operations.

Travel Requirements :

May include travel to and from job sites, requiring the use of company and / or personal vehicles. Possibility of attending out-of-town trainings, meetings, or conferences.

Compensation : $65,000.00 - $80,000.00 per year

Flexible work from home options available.