Job Title : LTSS Service Care Manager
Location : Remote- Texas; preferably Hidalgo SDA
Shift : Monday- Friday 8-5; possibility for OT
Duration : 6 months, possibility to extend.
Job Description :
- Review assessments & service plans (internal assessments)
- Follow up on pending assessment findings, clarify DX, reported abnormal findings, requested referrals, etc.
MN denials
Research community resources.2065D approval / denials
Update LTSSTerminate LTSS waiver service authorizations.Provide community resources.Instruct member on appeal process and level change.Initiate LTSS / acute services (create authorization request template)Research complaints and provide updates to managers for complaint responses.Escalations
MSC call backs.CDS reviewAcute UM denials to include PT denial, request for more information.Create clinical reviews / IRTsCIC, CIS without MNLOC completion.Fair hearing assistance as needed.Determine MN for post assessment identified items.Dental, nursing, vision, verify service utilization, 28 day follow ups.
Verify all services have been started.Follow up on all non DME identified needs.Send required referrals for new services / items identified except DME.
Submit DME tasks for newly identified DME items.Candidate Requirements
Education / Certification
Required : BS- Social WorkerPreferred :Licensure
Required :Preferred :Years of experience required : prefer MCO experienceRequires a Bachelor's degree and 2 – 4 years of related experience.Additional qualities to look for :
Spanish speakingTop 3 must-have hard skills stack-ranked by importance :
Excellent computer skillsProficient in Microsoft programs, i.e., Word, Excel, and OneNotePrevious MCO experience