Facility
Betsy Johnson Hospital
Dunn, North Carolina
Patient Access
Clerical
Days (United States of America)
Summary
Obtains accurate and detailed demographic, financial, and clinical information in order to perform accurate and complete admissions / registrations, while exhibiting warmth, compassion and responsiveness to patients, their families and friends, professionals and co-workers with the hospital.
Major Job Functions
The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time :
- Queries EAD and enters patient demographics in computer system to obtain accurate patient medical record and account number
- Communicates Medical Center's Collection Policy and collects outstanding balance amounts, deposits and point of service payments
- Verifies insurance benefits and obtains prior authorizations for those payers that require pre-authorization
- Verifies through Compliance Checker Software all Medicare patient diagnoses to ensure compliance with LMRP guidelines and obtains ABN's as necessary
- Obtains physician orders to support services rendered
- Orders ancillary tests within the order entry system
- Assists insurance companies, physician offices, and other hospital departments with patient information, etc.
- Monitors and coordinates patient placement through bed control functions in a timely and patient focused manner
- Other duties as assigned
Minimum Qualifications
The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job :
Education and Formal Training :
High school graduate or equivalent requiredWork Experience :
Minimum 1-2 years of insurance / clerical experience within a hospital or medical office setting preferredKnowledge of insurance and collection of payments preferred.Medical terminology knowledge preferredExperience with Microsoft Windows requiredKnowledge, Skills, and Abilities Required :
Ability to type and perform data entry functions at a level required and needed to maintain productivity standards of a department.Excellent verbal and written communication skills are required.Demonstrated customer service skills to a variety of customers from different cultural and economic backgrounds preferred.Critical thinking skills and ability to problem solveMust be multi-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System.Must have dexterity to operate office equipment.Answers telephone calls, uses personal computer, and other business machines extensively.Physical Requirements :
May have eyestrain due to the many hours spent looking at a computer screenSitting or standing in intervals for long periods of timeLow to moderate noise levelBends, reaches pushes and pulls file drawers to file records and reportsMust be able to transport patients and assist with baggageRegularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 poundsCape Fear Valley Health System is an Equal Opportunity Employer M / F / Disability / Veteran / Sexual Orientation / Gender Identity