Client Service Specialist for Employee Benefits

Client Service Specialist – Employee Benefits

Join to apply for the Client Service Specialist for Employee Benefits role at McGriff , a division of Marsh McLennan Agency (MMA).

McGriff provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE : MMC).

Our not-so-secret sauce

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Service Specialist at McGriff

A day in the life

As our Client Service Specialist on the McGriff Employee Benefits team, you'll support the service and production team in reaching overall agency revenue and retention goals by processing new and renewal business, updating and maintaining information in the client management system, addressing and resolving client questions and issues, escalating issues of increased complexity, providing clients with information including plan information, rates, contributions, and carrier contacts, assembling proposals and other presentations, assisting in preparation of new and renewal proposals, stewardship reports, service plans, and comparisons, maintaining daily client processing functions such as endorsements, policies, audits, pending cancellations, ID cards, and assisting clients with claims resolution.

Qualifications

• Assignment based primarily upon the individual's minimal level of experience and production capacity to service a midsize book of business
• High school diploma or equivalent
• Demonstrated proficiency in computer applications such as Microsoft Office Suite
• Strong organizational and project skills
• Strong communication and interpersonal skills (written and verbal)
• Act with responsiveness, urgency, and professionalism in all matters
• Prioritize work to achieve timely completion of the most critical and sensitive activities
• Respond quickly to client requests and work to provide appropriate information
• Accept accountability for quality of work

Additional qualifications (optional)

Benefits

Marsh McLennan and its affiliates are EOE Minority / Female / Disability / Vet / Sexual Orientation / Gender Identity employers.

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