Job Description
Job Description
OVERVIEW
This hands-on role ensures our Washington-based airline client’s observability stack operates smoothly and reliably. You’ll build dashboards, integrate data sources, and respond to ITS and ECOMM requests using tools like Grafana, Sumo Logic, AppDynamics, New Relic, ThousandEyes, and Ansible Automation Platform. Most of your time will be spent executing well-defined tasks- refining monitoring configurations, improving visualizations to clarify performance for teams, and supporting the day-to-day operations that maintain system visibility.
- Duration : 12+ months
- Location : Remote (West Coast | PST Hours)
- Rate : $45 - $55 / hr DOE
RESPONSIBILITIES
Day-to-Day
Build Grafana dashboards for teams and leadership.Create and refine alert rules, logs, and basic SLO configurations.Maintain and tune integrations between observability tools.Respond to incoming requests (new dashboards / panels, data source connections).Onboard new applications into AppDynamics or similar tools.Develop small automation tasks with Ansible Automation Platform to reduce manual work.Core Responsibilities / Operational Tasks
Build and maintain Grafana dashboards for internal teams and leadership.Operate and tune observability tools; triage and fulfill incoming requests.Connect and manage data sources across Grafana, Sumo Logic, AppDynamics, New Relic, etc.Help teams implement alerting, logging structure, and basic SLOs.Instrument new applications for monitoring and assist with onboarding.Operationalize tools inherited from networking, CSA Mobile, and SDP.Create repeatable templates and onboarding patterns for teams.Develop playbooks and small automation tasks using Ansible Automation Platform.QUALIFICATIONS
2+ years with observability / monitoring tools (Grafana, Datadog, Sumo Logic, AppDynamics, New Relic, Kibana, etc.).1+ year with automation tools (Ansible, Ansible Automation Platform, Ansible Tower, etc.).2–4 years in systems / cloud / DevOps / platform / SRE -adjacent roles.Strong understanding of telemetry : metrics, logs, and traces.Reliable execution : ability to follow structured tasks and deliver consistently.Key Technical SkillsGrafana (handson) : build dashboards, connect data sources, manage panels, and work with logs, metrics, and traces.
Ansible Automation Platform (or Ansible / Tower) : run playbooks, automate configuration tasks, and support infrastructure automation.Observability tooling : experience with one or more of Sumo Logic, AppDynamics, New Relic, ThousandEyes, or similar monitoring platforms.Prefferred
Experience with ThousandEyes.
Experience with Kubernetes or container-based platforms.Experience using AppDynamics or New Relic for application performance monitoring.Basic scripting skills.Familiarity with large enterprise operational environments.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.
