Customer Experience Tech Support Rep

Customer Experience Tech Support Rep

Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

Key Tasks

Diagnose and resolve issues with power

wheelchairs, including electronics, motors, joysticks, batteries, and control

systems.

Assist

with programming and setup of specialty controls and electronic accessories.

Under general supervision, it ensures customer

satisfaction by providing "expert" guidance in the areas of

spare parts and accessories.

Serves as primary customer contact and

establishes trusted professional working relationships with our provider

network, end-users and co-workers.

Records the nature of all customer contacts and

other pertinent data into a management information system.

Takes and processes phone / Fax / Email orders

and price quote requests for parts. May enter and process return

shipments from customers.

Identifies and resolves potential ordering

problems, follows up to ensure timely and accurate product delivery and

repair.

May help to process orders that require special

handling and / or assembly; Inspects product for damage or defect; records

discrepancies or damages and notifies manager.

Ensures proper care in use of equipment and

supplies; promotes continuous improvement and safety.

Occasionally, will provide departmental

customer assistance in the identification, ordering, and repair of

product, as appropriate.

Performs other miscellaneous

job-related duties as assigned.

Why Permobil is a great next step for you!

1. You'll make a difference. Every day

Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people's lives.

2. You'll make your mark as part of our future

We collaborate with colleagues across borders to Innovate for Individuals . The impact you make personally could lead change around the world.

3. You'll feel welcome from day one

We're known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.

4.

You can have a lifestyle you love

Y ou're always close to nature, yet never far from civilisation. We want everyone who works for us to have a lifestyle they love - at work and beyond.

Who you are

You are passionate, innovative, and ambitious.

You want to make a difference for others and feel fulfilled when you can see

the link between the work you do and positive improvements in the lives of

others. You search out opportunities and are prepared to go off the beaten

track to chase your dreams. You don't follow the herd - you find new ways of

working and go where you see potential to make your mark. You are a pioneer, a

revolutionary, a game-changer and you are who we're looking for.

Your Background

You have a High School diploma education level or equivalent education.

One to three years of experience directly related to the duties and responsibilities specified.

Prior experience in mobility equipment repair or

technical support.

Other

qualifications or experiences.

Information

Please apply via our career page. We will

conduct selection continuously so send us your application today!

For additional information about the position, please contact

Manager title ,

Manager name ,

Manager Contact information .

For information about the recruitment process, please contact the recruiter,

Recruiter Name ,

HR BP contact info .

For information regarding Permobil's Privacy Notice, please visit privacy.permobil.com

At Permobil, diversity fuels our innovation in creating life-changing mobility solutions. We embrace the unique talents and perspectives of individuals from all backgrounds to drive our mission forward. Join Permobil and be part of a team where diversity is not just valued, but essential to our success in delivering personalized mobility solutions.

Permobil is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.

More about Permobil

Permobil founder Dr. Per Udden believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users' needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.

Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1900 team members in more than 18 countries around the world. For more information regarding the company's storied history and complete product line, visit permobil.com.

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