General Manager

General Manager

We are growing and looking for a General Manager to help manage our Dunkin' team! We currently have nine locations.

A General Manager is responsible for providing strong, positive leadership to his / her team to deliver great and friendly guest experiences, operational excellence, and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards, franchisee standards, and in compliance with all applicable laws.

Competencies

Great Focus :

• Develops and maintains guest satisfaction
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for :

Problem Solving and Decision Making :

Interpersonal Relationships & Influence :

Building Effective Teams :

Conflict Management :

Developing Direct Reports and Others :

Business and Financial Acumen :

Skills and Qualifications :

Responsibilities :

Required 50-55 hours / week

Team Environment :

Operational Excellence :

Profitability :

Company Introduction

Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. Dunkin' is a market leader in the hot regular / decaf / flavored coffee, iced regular / decaf / flavored coffee, donut, bagel and muffin categories. Dunkin' has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.