Retail Hub Manager

Retail Hub Manager

This position is located at our Bozeman, MT Main branch. We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

The Retail Hub Manager is responsible for the delivery of outstanding customer service, achievement of growth goals, operational efficiencies, and development of Financial Service Representatives. This position is available in markets with 4 or more branches and assets in excess of $500MM. They are responsible for developing and maintaining client relationships by utilizing the full spectrum of banking services with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values.

Essential Duties And Responsibilities :

• Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management, etc. by referring clients to the appropriate department or division.
• Uses the Customer Relationship Management tool to record appropriate activities, incidents, referrals, and marketing.
• Manages and fosters growth in the top 25 customer relationships of the branch.
• Manages the selection, placement, performance, development, promotion, and termination of branch employees.
• Coaches and mentors, all branch employees in learning the skills required for their level of role, including technical expertise of consumer and small business lending.
• Ensures operational efficiency, compliance, and quality standards are met.
• Manages all aspects of branch security in accordance with First Interstate Bank's security policy.
• Oversees positive community relations in the branch market area.
• Works in a coordinated effort with all branches to foster One First Interstate in the community.
• Keeps up to date on regulation changes; follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Learns, demonstrates, and fosters the First Interstate corporate culture in all actions and words; takes personal initiative and is a positive example for others to emulate by embraces our vision, mission, and values.

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Our company is an equal opportunity employer. Employment here is based solely upon an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.