Technical Assistance & Field Process Lead

Stellantis Mopar Service, Parts & Customer Care Organization is currently seeking a dynamic and results-driven Process Lead  to lead our Technical Assistance and Field Support division. This role is responsible for building and developing high-performing functional teams to execute process improvement initiatives and ensure exceptional service delivery. The ideal candidate will be a strategic thinker with a strong operational mindset, capable of driving performance through data, collaboration, and continuous improvement.

Key Responsibilities :

Team Leadership & Development

Build and lead cross-functional teams focused on technical assistance and field support.

Foster a culture of accountability, innovation, and continuous learning.

• Set, plan, prioritize and manage multiple projects in a technical and business environment.

Agile mindset, capable of quickly adapting to changing priorities and business needs.

KPI Monitoring & Performance Management

Establish, track, and analyze key performance indicators (KPIs) for Technical Assistance and Field Support.

Use data-driven insights to identify trends, gaps, and opportunities for improvement.

Report regularly on performance metrics to senior leadership and recommend corrective actions as needed.

Process Improvement & Project Execution

Lead the planning and execution of process improvement projects that enhance service efficiency, quality, and customer satisfaction.

Collaborate with internal stakeholders to identify pain points and implement scalable solutions.

Apply methodologies to streamline operations and reduce waste.

Strategic Planning & Execution

Contribute to the strategic direction of the business unit by identifying emerging needs and future capabilities.

Develop and manage budgets, resource plans, and timelines for key initiatives.

Our Benefits - Designed with You in Mind

Comprehensive Health & Well-being Coverage

From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.

Generous Paid Time Off

We believe in work-life balance. That’s why we offer : 17+ paid holidays, including shut-down from December 24 th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans

We help you plan for the future with :

Income Protection & Insurance Options

Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.

Company Vehicle Lease Program

Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit

We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back

We believe in investing in your future and your passions :

And so much more!

When you join us, you’re not just building a career - you’re joining a company that supports you, inside and outside of work.