Senior Customer Service Representative

A company is looking for a Senior Customer Service Representative who will provide exceptional support to customers remotely.

Key Responsibilities

Serve as a Subject Matter Expert for team members and handle escalated calls to resolve complex customer issues

Assist customers with inquiries related to benefits, billing, authorizations, and appointment scheduling

Meet performance goals in areas such as call quality, efficiency, and first call resolution

Required Qualifications

High School Diploma / GED

Must be 18 years of age or older

1+ years of customer service or call center experience

Familiarity with computer systems and Microsoft Office applications

Ability to work flexible hours, including weekends and occasional overtime