Talent.com
Executive Director

Executive Director

Sunrise Senior LivingMalvern, PA, United States
2 days ago
Job type
  • Full-time
Job description

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

Job Overview

The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. Additionally, a key component of this position is the ownership of the Sales and Marketing process to ensure maximization of revenue and our market position. At Sunrise, we pride ourselves as pioneers of the senior living industry in setting standards of excellence; we strive to provide care and services to seniors better than anyone. The Executive Director creates, in alignment with our mission and values, a positive atmosphere in the community for residents, family and friends, and all team members.

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows :

Coaching and Developing Others

  • Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and support the development of individual skills and abilities.
  • Convey performance expectations and provide timely feedback to ensure performance standards are met.
  • Hold effective one on one meetings with direct reports.
  • Provide feedback and counsel on a continuous basis.
  • Support team members’ career growth by having regular development-focused conversations.
  • Utilize and promote Sunrise’s development programs as appropriate to prepare high-potential team members for future roles.
  • Build a qualified, internal pipeline for community roles and strive to promote internal team members to key leadership positions.

Leading Change

  • Drive organizational and cultural changes needed to achieve strategic objectives, catalyze new approaches to improve results by transforming organizational culture, systems, or products / services, and help others overcome resistance to change.
  • Identify change opportunities that lead to improved customer service, efficiencies, cost reduction, and team member engagement.
  • Create momentum by explaining the purpose of change, taking action, and encouraging others to take action to improve organizational culture, processes, or products / services.
  • Facilitate transition for team members by helping them overcome resistance, seeking their ideas and feedback, and demonstrating sensitivity to concerns.
  • Customer Focus

  • Ensure that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, craft and implement service practices that meet customers’ and own organization’s needs, and promote and operationalize customer service as a value.
  • Achieve outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
  • Lead the development and regular review of the engagement improvement plan.
  • Resolve customer concerns effectively through consistent use of the problem resolution program.
  • Hold consistent and effective Resident Council meetings.
  • Achieve customer referrals on a regular, recurring basis and strive to be above the company average.
  • Ensure that the leadership team interacts with residents.
  • Maintain a commitment to say “YES” and the courage to say “NO” only when absolutely needed.
  • Strive for minimal loss of residents to competitors, with a declining trend that is below company average.
  • Quality Assurance and Regulatory Compliance

  • Strive for excellent quality care and service delivery and institute and ensure corrective action in a timely manner.
  • Review customer and secret shopper surveys and act accordingly by instituting appropriate corrective actions in a timely manner.
  • Develop a thorough working knowledge of state / provincial regulations and Sunrise policies and procedures dictated for residents and ensures compliance.
  • Act as the Community Privacy Representative.
  • Ensure all resident administrative files are well maintained, current, and in compliance with state / provincial regulations.
  • Follow up on issues identified in the regional team site visit report.
  • Follow up on mock survey process.
  • Ensure community is in compliance with national / provincial regulations pertaining to occupational health and safety.
  • Provide leadership and promotion of the Sunrise Safety and Risk Management policies.
  • Review all incident reports and ensures corrective actions are in place in a timely manner.
  • Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
  • Driving for Results

  • Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
  • Meet Net Operating Income (NOI) expectations.
  • Meet occupancy expectations.
  • Manages the Profit and Loss (P&L).
  • Achieve and execute consistent labor / labour schedules seven days a week.
  • Achieve great resident retention through a focus on service.
  • Participate in local business councils.
  • Instill in team members a “whole community approach”.
  • Drive ownership to the department leaders.
  • Financial Management

  • Strive to improve profitability year over year in line with owner expectations.
  • Prepare and adhere to the community budget.
  • Ensure budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
  • Review monthly financial statements and implement plans of action for deficiencies.
  • Utilize revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
  • Manage collections process effectively.
  • Manage variable and other productive labor / labour to benchmarks, adjusting timely to occupancy and service level changes.
  • Manage key, non-labor / non-labour operating costs in line with budgeted levels.
  • Process and submit monthly expenses and budget data timely per Sunrise policies and internal business controls.
  • Core Competencies

  • Ability to handle multiple priorities effectively
  • Ability to delegate assignments to the appropriate individuals
  • Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations
  • Proficient in organizational and time management skills
  • Demonstrates good judgment and problem solving and decision-making skills
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

  • College degree preferred; degree and management experience may be required per state / provincial requirements
  • Administrator’s License / certification may be required per state / provincial requirements
  • Prior General Manager / Administrator experience focused on growing both top and bottom lines; required length determined by type of community
  • Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change
  • Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
  • Passion for working with seniors
  • Demonstration of success in managing operating expenses
  • Demonstration of proficiency in computer skills, Microsoft Office and Sunrise applications with the ability to learn new applications
  • As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety
  • Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times
  • We also offer benefits and other compensation that include :

  • Medical, Dental, Vision, Life, and Disability Plans
  • Retirement Savings Plans
  • Employee Assistant Program / Discount Program
  • Paid time off (PTO), sick time, and holiday pay
  • myFlexPay offered to get paid within hours of a shift
  • Tuition Reimbursement
  • In addition to base compensation, Sunrise may offer discretionary and / or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan / program offered by Sunrise at the time, and required performance pursuant to the plan / program.
  • Some benefits have eligibility requirements
  • Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®

    Create a job alert for this search

    Executive Director • Malvern, PA, United States

    Related jobs
    • Promoted
    Senior Living Executive Director

    Senior Living Executive Director

    Genesis HealthcareReading, PA, US
    Full-time
    Senior Living Community Executive Director.Overview At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service.As a le...Show moreLast updated: 30+ days ago
    • Promoted
    Account Executive Director

    Account Executive Director

    OnbeConshohocken, PA, US
    Full-time
    Onbe, a fast-growing FinTech, brings innovation to a rapidly growing global marketplace, standing for "on behalf.Because that's exactly how we work : on behalf of our clients, as their comprehensive...Show moreLast updated: 24 days ago
    • Promoted
    Executive Director, Product Director for Card Authorization

    Executive Director, Product Director for Card Authorization

    ChaseWilmington, DE, US
    Full-time
    Show moreLast updated: 30+ days ago
    Executive Director - Senior Living

    Executive Director - Senior Living

    humangoodLafayette Hill, Pennsylvania, United States
    Full-time +1
    Quick Apply
    Under limited direction, the Executive Director administers directives set forth by the Board of Directors and President of­­­­­­­­­­­­­­­­­ HumanGood’s mission. conducts affairs of the local Commu...Show moreLast updated: 3 days ago
    • Promoted
    Executive Director

    Executive Director

    HomeCallBear, DE, US
    Full-time
    We are hiring for an Executive Director - RN with Home Health experience.At HomeCall, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connect...Show moreLast updated: 3 days ago
    • Promoted
    Revenue Cycle Senior Manager

    Revenue Cycle Senior Manager

    West Cecil Health Center IncConowingo, MD, United States
    Full-time
    West Cecil Health Center (WCHC) is seeking a dedicated Revenue Cycle Senior Manager to join our team .WCHC is a thriving nonprofit, community health organization that provides comprehensive and col...Show moreLast updated: 3 days ago
    • Promoted
    • New!
    Executive Director, Market Access & Portfolio Marketing

    Executive Director, Market Access & Portfolio Marketing

    CSLKing Of Prussia, PA, US
    Full-time
    Main Responsibilities and Accountabilities : .Lead payer engagement strategy and execution, including national and regional commercial payers, PBMS, specialty pharmacy, Medicare and Medicaid.Partner ...Show moreLast updated: 3 hours ago
    • Promoted
    Sales Executive Senior Director

    Sales Executive Senior Director

    OnbeConshohocken, PA, US
    Full-time
    Sales Executive Senior Director.Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf. Because that's exactly how we work : on behalf of our...Show moreLast updated: 30+ days ago
    • Promoted
    Executive Director

    Executive Director

    HRAWilmington, DE, US
    Full-time
    The Executive Director is totally responsible for the management of the Assisted Living, Independent Living, Memory Care community and / or Skilled Nursing Facility. Also, ensures high quality residen...Show moreLast updated: 30+ days ago
    • Promoted
    Executive Director - Card Acquisitions Risk Strategy Director

    Executive Director - Card Acquisitions Risk Strategy Director

    ChaseWilmington, DE, US
    Full-time
    Show moreLast updated: 30+ days ago
    • Promoted
    Executive Director - Card SMB Acquisitions Risk Strategy Director

    Executive Director - Card SMB Acquisitions Risk Strategy Director

    ChaseWilmington, DE, US
    Full-time
    Show moreLast updated: 30+ days ago
    • Promoted
    Executive Director

    Executive Director

    Sunrise Senior LivingMalvern, PA, US
    Full-time
    Sunrise Senior Living Opportunity.When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives.Not only will you...Show moreLast updated: 30+ days ago
    • Promoted
    Executive Director, R&D Data Excellence Lead

    Executive Director, R&D Data Excellence Lead

    CSLKing Of Prussia, PA, US
    Full-time
    The Position : The R&D Data Excellence Lead drives the vision, strategy, and execution of data excellence across the R&D organization. This role ensures that data is standardized, governed, and lever...Show moreLast updated: 30+ days ago
    • Promoted
    Director, Client Development

    Director, Client Development

    Barry WehmillerKing Of Prussia, PA, US
    Full-time
    BW Design Group is a fully integrated architecture, engineering, construction, system integration, and consulting firm committed to helping our clients realize their most critical goals from Strate...Show moreLast updated: 30+ days ago
    • Promoted
    Assistant Director of Rehab

    Assistant Director of Rehab

    Powerback RehabilitationPennsburg, PA, US
    Full-time +1
    At Powerback, we're on a mission to improve lives.As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay active and thrive while providing essenti...Show moreLast updated: 30+ days ago
    • Promoted
    Job Executive Director

    Job Executive Director

    Sunrise Senior LivingWilmington, DE, US
    Full-time
    Sunrise Senior Living Opportunity.When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives.Not only will you...Show moreLast updated: 30+ days ago
    • Promoted
    Executive Director, R&D Advanced Analytics, Automation, and AI Lead

    Executive Director, R&D Advanced Analytics, Automation, and AI Lead

    CSLKing Of Prussia, PA, US
    Full-time
    R&D Advanced Analytics, Automation, and AI Lead.The Position : The R&D Advanced Analytics, Automation, and AI Lead is responsible for executing the R&D digital acceleration roadmap, with a primary f...Show moreLast updated: 30+ days ago
    • Promoted
    Executive Director, Head of Card Content Governance

    Executive Director, Head of Card Content Governance

    JPMorgan ChaseWilmington, DE, US
    Full-time
    Are you ready to lead a breakthrough transformation in marketing content quality? Join us as the Card Content Quality Leader and revolutionize how we ensure compliance and elevate creative executio...Show moreLast updated: 30+ days ago
    • Promoted
    Account Executive

    Account Executive

    BluSkyMarcus Hook, PA, US
    Full-time
    BluSky Restoration wants to know if YOU are interested in being a construction.This is a highly compensated position with. At BluSky, our core values are Excellence, Teamwork, Integrity, Innovation,...Show moreLast updated: 1 day ago
    • Promoted
    Senior Director of Engineering West Chester, PA

    Senior Director of Engineering West Chester, PA

    Lasko ProductsWest Chester, PA, US
    Full-time
    Senior Director of Engineering.Lasko Products, an industry leader of home environment products for over 100 years, is seeking a Sr. This role will be based in our corporate headquarters, West Cheste...Show moreLast updated: 30+ days ago