Senior Director, Marketing Ops & Intelligence

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

About Candescent

Candescent is propelling financial institutions into the era of intelligent banking-strengthening businesses, families, and communities. We serve more than 1,300 banks and credit unions representing over 30 million registered users. Our solutions power unified, experience-led banking across digital and human channels : from top-rated mobile apps to modern account opening to digitized branch service. In fact, the top three U.S. mobile banking apps run on Candescent.

Formerly the digital banking division of NCR Voyix (NYSE : VYX), Candescent brings together the heritage of Digital Insight, D3, Terafina, and NCR's Channel Services Platform. Backed by Veritas Capital and Canapi Ventures, we are a new company with a 30-year foundation-and the ambition to redefine what banking feels like.

The Opportunity

Candescent is scaling fast, and modern marketing depends on intelligence. The Senior Director of Marketing Ops & Intelligence will architect and optimize the systems, processes, and insights that power our marketing engine. This leader will ensure our MarTech stack, automation, attribution, and digital properties operate as a cohesive, data-driven growth system-while pushing the frontier on how AI elevates marketing performance.

This role is based in our Atlanta HQ or U.S. remote (with regular travel to Atlanta) reporting directly to the CMO, this is a high-impact role at the center of Marketing, Sales, Finance, and Product. You'll enable the team to move faster, measure better, and continuously improve.

What You'll Do

• Marketing Operations Leadership : Own strategy, governance, and execution of marketing operations and intelligence across the organization.
• MarTech & Automation : Oversee the technology stack (CRM, MAP, ABM, analytics), ensuring best-in-class integration and usage.
• Attribution & Insights : Establish attribution models and performance dashboards that deliver clarity on pipeline, ROI, and budget allocation.
• Digital Experience (.com) : Lead strategy, optimization, and performance of Candescent.com as a primary growth and conversion engine.
• AI & Intelligence : Champion adoption of AI-powered tools across marketing workflows-campaign optimization, personalization, lead scoring, analytics-delivering measurable efficiency and lift.
• Cross-Functional Partnership : Align with Sales Ops, Finance, and IT to drive a unified revenue operations ecosystem.
• Scalable Foundations : Create processes and governance models that allow marketing to scale efficiently and intelligently.

What You Bring

Success Looks Like

EEO Statement

Integrated into our shared values is Candescent's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies : Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.