eBusiness Customer Care Associate - On Site (Non-Remote)

Customer Service Representative

Responsible for responding to online order and service activities for e-business customers. Assist customers with product selection, answer basic questions, and may suggest various product options that are available. Document customer problems and input tickets for resolution. Ensure prompt and proper resolution of customer queries by providing additional information or escalating / engaging others to provide solutions per defined procedures.

Major Tasks, Responsibilities, and Key Accountabilities

• Responds to routine customer inquiries received via email, chat or other online inquiry channels.
• Assists customers with product selection, answers basic questions, and suggests various product options that are available.
• Provides support for account registration (per customer preference and parameters) and account setup and user ID creation.
• Utilizes a variety of software tools to resolve customer inquiries, conduct order tracking, gather information, and / or attempt troubleshooting and resolution of issues.
• Provides guidance through the online ordering process. Represents products to support increased sales to web customers as appropriate.
• Addresses and resolves post-order questions regarding shipping, billing, and delivery.
• Analyzes, troubleshoots, and reports performance issues with web platforms when needed.
• Performs other duties as assigned.

Nature and Scope

Work Environment

Education and Experience

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.