Global Operations Coordinator

Global Operations Coordinator

The Global Operations Coordinator is a critical part of making Flexport's mission to make global trade easy for everyone a reality. Flexport today connects almost 10,000 customers and suppliers across 109 countries. In this role, your direct customers are the partners within your region : our Flexport Squad Operations teams and customs teams, subcontractors, carriers, and terminals. Your work directly supports Flexport's end customers in achieving their logistics goals by executing the end-to-end movement of shipments. Most importantly, you will play a pivotal role in building the next operational model at Flexport : allowing us to effectively scale to achieve our mission.

As a Global Operations Coordinator, you are obsessed with executing a shipment lifecycle through ensuring data integrity is maintained at the highest standard and delays are minimized with urgency and bias to action.

You will :

• Be responsible for the movement of containers and air freight to availability at the port or warehouse of destination
• Be a part of the frontline groups ensuring the highest standard of Flexport quality : shipments move on time and exceptions are handled appropriately
• Serve as the first point of escalation for issue resolution, ensuring prompt and effective resolution to provide the best customer experience
• Use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-level Agreements (SLAs) in-line with productivity goals
• Analyze data to root-cause defects and support continuous improvement efforts
• Execute on shipment delivery appt coordination and any reporting functions needed to support our clients business needs

You should have :

The US base salary range for this position (exclusive of bonus, equity and benefits) : $20.67 - $20.67 USD

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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