Front Desk Agent

Front Desk Agent

Serves guests by completing registration; controlling room assignments.

Duties :

Welcomes guests by greeting them; answering questions; responding to requests

Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards

Establishes credit by verifying credit cards or obtaining cash

Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.

Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel

Maintains records by entering room and guest account data

Collects revenue by entering services and charges; computing bill; obtaining payment

Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements

Assists hotel guests with all requests and needs as they arise including assistance with luggage, taking and delivering room services orders, valeting hotel guest cars, etc.

Contributes to team effort by accomplishing related results as needed.

Requirements :

Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening, Open availability a must including nights weekends and holidays, Must Possess Valid Drivers License

Benefits :

Health Insurance, 401K, Discounted Meals

Pay Rate : Dependent on experience, $16-17 / hr