Sr Salesforce Administrator

Job Description

We’re hiring a Senior Salesforce Administratorto play a vital role in the development of a modern platform that innovates and scaleshow we service our customers! You will help drive our product roadmapand develop solutions that meet the needs of our users and customers.

The Senior Salesforce Administrator is a proactive individual with a deep understanding of the Salesforce platform, responsible for the health and stability of a business-criticalsystem. As user experience is of great importance, the Senior Salesforce Administrator should enjoy interacting with users to manage support tickets, assist with training, and help with user adoption. This role will collaborate with product teams todeliver high value solutions and support the company’s growth. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

WHAT YOU'LL DO :

Ensure the health, scale, and stability of a business-critical platform for employees and customers

Use strategic focus and strong analytical skills to optimize Salesforce solutions

Support our scaled agile process to provide a regular cadence of incremental UX-focused business value

Become a trusted advisor to key business and technical stakeholders on business requirements and platform roadmap

Key Responsibilities :

Proactive platform maintenance including security reviews, release updates, health check, and optimizer

Maintaininga high level of data integrity, implementing rules and automation to manage Salesforce records, retention policies, and storage quotas

Supporting production issues, troubleshooting, resolving, and communicating updates with users

Developing and enforcing business and technical governance policies, procedures, and guidelines

Working in and across agile teams alongside software engineers to customize Salesforce using low / no-code approaches (e.g., flows, layouts, dashboards, etc.)

Contributing to a Business Continuity Plan and devising technical action items such as backup / restorestrategy and monitoring Salesforce Trust site and platform logs

Developing and collaborating with the BI team on operational reports, dashboards, and analytics

User and license management including new user setup / deactivation, roles, profiles, permissions, public groups

Sandbox management and licensing

Identifying unused or underutilized platform features

Configuring and maintaining integrations with other internal or third-partyapplications

Developing automation scripts as applicable

Writing technical documentation

WHO YOU ARE : Qualifications :

5+ years of hands-on Salesforce Administrator experience with Service Cloud

Experience delivering and maintaining high-scale Salesforce implementations for critical business operations

Bachelor’s / Postgraduate degree, or professional qualification

Certified Salesforce Administrator

Fundamental understanding of Salesforce development features such as Apex and Lightning Web Components

Strong communications skills, adaptable to multiple levels of technical and business stakeholders

Experience in an agile delivery environment

Experience with change management and governance

Live within a commutable distance to the office and observe a weekly hybrid model

Nice to have

Additional certificates, such as Advanced Admin or Admin Super Set

Salesforce development background

DevOps / release management experience; release tools such as Copado or Gearset

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants / employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.