Resolution Specialist CSR

A company is looking for a Resolution Specialist CSR - Medical DME.

Key Responsibilities

Provide support for escalated issues and conduct quality checks to improve patient care

Address negative survey results and formal complaints while documenting all correspondence

Collaborate with cross-functional departments to ensure a personalized experience for members

Required Qualifications, Training, and Education

Experience in Patient Care, Health Insurance, and Medical Supplies

Ability to work full-time, Monday through Friday, with potential for occasional evening and weekend shifts

Must have own computer equipment for remote work

Knowledge of account flow processes and complaint resolution procedures

Proficiency in documenting correspondence in a company database