IT Manager - Warehouse Systems

Job Description

Job Description

Description : Position Overview :

We are seeking an experienced IT Manager – Warehouse IT Systems to oversee and support all aspects of IT infrastructure and operations within our high-volume distribution center. This role is vital to ensuring reliable performance of warehouse technologies including networking, automation systems, robotics, and full integration with Warehouse Management Systems.

The ideal candidate will have a strong background in metrics-driven analysis, systems optimization, cross-functional team collaboration, and hands-on technical support.

Key Responsibilities :

• Lead and manage day-to-day IT operations for warehouse systems and infrastructure.
• Provide application and help-desk support across a wide range of software and business systems.
• Administer servers, desktops, printers, wireless devices, phones, and related hardware / software systems.
• Collaborate with operations teams to identify system enhancement opportunities.
• Monitor system performance metrics and use data to drive optimization.
• Oversee updates, configuration, and maintenance of warehouse technologies.
• Troubleshoot technical issues and escalate to vendors when necessary.
• Ensure uptime and reliability of all critical warehouse IT systems.
• Maintain compliance with IT security, cybersecurity, and data governance protocols.
• Lead or support WMS-related projects, system upgrades, and rollouts.
• Perform system monitoring, log analysis, and verify backup processes.
• Research and recommend new technologies and infrastructure improvements.
• Evaluate and maintain data security measures; respond to and investigate security incidents.
• Analyze business processes and assist with developing / improving SOPs.
• Perform other duties as assigned by Administration.

Qualifications :

Required Skills & Competencies :

Technical Expertise

Core Competencies

Requirements :