Velo Cloud Network Engineer

Job Description

Job Description

About Acuative

Acuative is a global IT solutions provider committed to delivering top-tier managed services, managed solutions, and network infrastructure support. With a client-first mindset and a relentless drive for excellence, we empower organizations to scale securely and efficiently. Our success is powered by our people—we invest in our employees through continuous on-the-job training, mentorship, and assisted learning that helps to grow our teams. At Acuative, you’ll find a collaborative environment built on professionalism, innovation, and the shared pursuit of achieving high results. Join us and help shape the future of IT.

Scope of the Position

Will help with Tier III support and will be responsible for working tickets escalated to the team from Tier I and II. The Network Engineer will be located near Strongsville Ohio, Fairfield NJ, or Herndon VA will drive the issue to resolution by working with external vendors or internal technical support. They will update customers regularly on the status of their issue and escalate major issues to their management as needed. The GCC Network Engineer will be expected to use independent troubleshooting skills to resolve issues as quickly as possible. The expectation of this position is for the Network Engineer to be the absolute subject matter expert regarding multiple network and Security technologies. Will perform solutions firmware upgrades, Network Changes, Network Problem Management. Review and provide customer network improvement recommendations.

Essential Functions :

• Troubleshoot and resolve customer network problems as quickly as possible with assistance from other engineers as needed
• Troubleshoot and resolve customer security events as quickly as possible with assistance from other engineers as needed
• Work effectively with vendors to resolve issues, escalating issues with the vendor as needed
• Work effectively with field service technicians remotely, providing over the phone direction to resolve issues when needed
• Effectively escalate and communicate customer issues to higher levels within the GCC, management, and other internal departments
• Will be responsible for any Problem Management / Root Cause Analysis that needs conducted
• Will be responsible for any Change Management that needs conducted
• Will design, configure, implement, and test network changes
• Will design, configure, implement, and test security systems changes and policy changes
• Will perform forensic analysis on network / security events
• Customer network improvement analysis
• Review vendor software advisory notifications
• Must be able to communicate technical issues to customers
• Training / Mentoring of lower level Analyst
• Reviewing / Updating all process documentation when requested
• Be able to effectively communicate with peers and all levels of management within the organization both written and verbally
• Excellent customer service skills
• Must be proficient with using Microsoft Visio
• Ability to effectively Triage and Troubleshoot a variety of Network and Voice issues
• Ability to troubleshoot WAN / LAN / WLAN environment
• Required to work evenings and weekends when requested
• Required to participate in on-call rotation when requested

Required Qualifications

Bonus Skills

Work Environment

Equal Opportunity Statement

At Acuative, we believe our strength comes from our people—and that includes people from all backgrounds. We are proud to be an Equal Opportunity Employer, committed to creating a workplace where everyone feels valued, respected, and supported. Our inclusive culture encourages growth, creativity, and collaboration across all levels of the company. No matter who you are, if you’re passionate about doing great work, you’ll find a place with us.