Job Description
Job Description
ABOUT US
People are the cornerstone of the Hampton Inn & Suites Maui North Shore. We believe in nourishing talent, motivating creativity, and advocating for inclusion, compassion and respect. Our team members grow and thrive at every level. As a result, our team members are at the top of their game. Known for getting it right the first time - they're empowered, original and intuitively adaptive.
Want to work for a team that believes in you and what you can do? Take the first step towards a new career in hospitality & apply today!
Primary mission :
As a Bartender you will be responsible for set-up, mixing of drinks, service and cleanup of bar area while enduring quality service, guest satisfaction and the achievement / maintenance of Hampton Inn & Suites by Hilton standards and profit maximization, provide service to our guest during meal periods serving lunch and dinner service.
SCOPE OF WORK + TEAM
- Reports to Food & Beverage Supervisor
- Supports the Food & Beverage team
RESPONSIBILITIES
Welcome all guest upon arrival in a warm and friendly mannerMake and serve drinks to guests and cocktail servers following established guidelines, procedures and policies regarding beverage and safety controls as prescribed by Hampton Inn & Suites by HiltonPerform all guest contact activities in a cordial, efficient and professional manner, maintaining a commitment to guest satisfaction.Ring guest checks, collect cash and process credits and room charges in the exact manner outlined by Hampton Inn & Suites by Hilton policies and procedures.Complete liquor requisitions and supply lists.Know and comply with state liquor laws.Ensure established pars are maintained.Perform all side work duties according to side work schedules.Attend to bar and tables, take orders and deliver in a timely manner.Bus tables and set in a timely manner.Perform opening and closing side work according to standards to ensure that guests are served promptly and efficiently.Prepare beverages and cocktails according to the standards, for mixing, portion control and presentation.Serve guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.Ensure the bar, lounge, lobby and event areas are kept clean and tidy.Be familiar with the computer POS system.Carry out cashiering functions by closing checks and servicing the guest.Follow all state liquor laws and assigned training is required.Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests, and when necessary, report to management.ServSafe and ABC online training required for the role.Stock and clean glassware.Check soda tanks to ensure that they are full and secured properly to the bar.Prepare all garnishes.Prepare juices and syrups for bar service.Change kegs and soda bibs.Assist in cleaning of tables and all lounge area as needed.Ensure overall guest satisfaction.Deliver food to guests.Knowledge of both food and drink menu to offer guests suggestions and upsell,Knowledge of what all hotel food and beverage options are and be able to quality control all items served to guests.Follow hotel handbook protocols.Perform special projects and other responsibilities as assigned.EXPERIENCE :
Prior Experience :1+ Previous bartending experience in hospitality or fast paced environment preferred.
IT Expertise :Knowledge of computer software (including Microsoft Office, outlook) and or micros station.
Education :High School diploma or GED required; college degree preferred.
Subject Expertise :Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
Report any unusual occurrences and / or request to Supervisor.Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.Must be service oriented with excellent customer service and sales skillsMust be able to effectively communicate to guests, management, and coworkers and read, write and understand the English languageMust be energetic and outgoingMust possess excellent interpersonal and organizational skillsMust be able to follow directions with attention to detail, speed and accuracyMust be a team player with the ability to work under minimal supervisionMust be able to multi-task in a fast-paced work environmentMust be able to understand and work with basic financial information and solve basic arithmetic problemsFlexible and long hours sometimes required.Medium work - Exerting up to 50 pounds of force occasionally, and or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand for the entire shift.Knowledge of classic cocktails and modern classicsMust be effective at listening to, understanding, and clarifying concerns raised by employees and guests.Must be able to multi-task and prioritize departmental functions to meet deadlines.Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.Ability to accurately count cash.Ability to operate cash register.Must be able to exercise confidentiality and discretion.OTHER EXPECTATIONS :
Must be 21 years of age to serve alcoholic beveragesAbide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.Demonstrate a working knowledge of all company safety and security procedures.Travel required : None.Hours Required : Based on business operational needsBENEFITS
The Hampton Inn & Suites Maui North Shore offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to part-time and full-time team members which includes :
PTOMedical, Dental, Vision, & Life InsuranceCostco Membership ReimbursementManagement Contract Referral ProgramEducation AssistanceEmployee Rates at all 35+ Hotels affiliated with the Hampton Inn & Suites Maui North ShoreLead Share ProgramAssociate Referral Bonus ProgramThe Hampton Inn & Suites Maui North Shore is an equal opportunity employer. The Hampton Inn & Suites Maui North Shore provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. The Hampton Inn & Suites Maui North Shore also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.