Customer Service Representative - December 1st Start!

Customer Service Representative

Do you enjoy providing excellent customer service? Is helping callers resolve their questions regarding insurance claims and how their Medicare benefits coordinate with other insurance coverage something you can do? If so, then GDIT is looking for candidates like you! As a Customer Service Representative, you will respond to questions from customers regarding Coordination of Benefits, Medicare Secondary Payer claims, and billing questions within a fast-paced call center environment. This role is located in Las Cruces, NM starting December 1, 2025. Operational hours of the call center are 6 : 50am - 7 : 15pm Monday through Friday. This role is remote; however, training is ONSITE in Las Cruces for the first 8-12 weeks. Must permanently reside within commuting distance to Las Cruces to be considered.

GDIT OFFERS :

• Full-time schedules at $16.74 per hour
• Extensive benefit package that starts day 1 of employment
• No weekends
• Generous PTO and holidays
• 401K matching
• Comprehensive training and career growth

RESPONSIBILITIES :

REQUIRED SKILLS & EXPERIENCE : PLEASE NOTE : This position requires a Public Trust and involves performing work on a federal contract. Candidates must be able to pass a background check and drug test for all drugs prohibited under federal law.

PREFERRED SKILLS & EXPERIENCE :

Scheduled Weekly Hours : 40

Travel Required : Less than 10%

Telecommuting Options : Hybrid

Work Location : USA NM Las Cruces

Additional Work Locations :

Total Rewards at GDIT : Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work / life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.