General Manager

Overview

At the crossroads of fashion and sport, Lacoste creates and liberates movement. Both universal and timeless, the brand transcends cultures and generations, elevating the crocodile as a rally sign.

An iconic French brand present in nearly 100 countries, Lacoste stand out for its unique know-how in each of its areas of expertise, from garment factory to omnichannel distribution. At Lacoste, elegance goes beyond style. This elegance guides all of its actions and its social and environmental commitments. Working at Lacoste is belonging to a community of 8,500 employees on the move to build the future. Committed to making equal opportunities a reality and to revealing potential, the company brings together talents from all walks of life, embracing their differences. Lacoste is one of the inspiring brands driven by passionate people within the MF Brands Group, alongside Aigle, Gant and Tecnifibre (http : / / mf-brands.com / ).

Summary

As a General Manager at Lacoste, you will be the driving force behind our store’s operations, sales, and team management in a high volume responsibility environment. You will play a crucial role in managing day-to-day operations ensuring the store meets or exceeds sales goals, maintaining excellent customer service standards, managing inventory, and leading a team of motivated and customer-focused associates. With 10+ years of retail management experience, you will bring expertise, insight, and proven strategies to achieve business objectives, maintain high customer service standards, and foster a thriving team environment.

Essential Job Responsibilities

• Store Operations : Oversee day-to-day store operations, ensuring smooth, efficient, and effective processes.
• Sales Leadership : Develop and implement strategies to meet or exceed sales targets. Analyze sales data to identify trends and opportunities for growth.
• Team Management and Development : Lead, coach, and mentor a team of associates to enhance performance. Conduct regular performance evaluations and provide constructive feedback.
• Customer Service Excellence : Uphold outstanding customer service standards. Address customer queries and complaints with professionalism and tact.
• Inventory Management : Manage store inventory effectively, including receiving, and organizing stock. Ensure inventory accuracy and minimize losses.
• Visual Merchandising : Collaborate with the merchandising team to ensure the store is visually appealing and aligns with brand standards.
• Budget Management : Oversee the store budget, including labor costs, supplies, and other expenses.
• Compliance and Safety : Ensure compliance with all company policies and procedures. Maintain a safe and secure environment for customers and staff.

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