Information Technology Generalist 2

Salary : $72,252.00 - $109,766.00 Annually

Location : Luzerne County, PA

Job Type : Civil Service Permanent Full-Time

Job Number : CS-2025-35643-01542

Department : Game Commission

Division : GC Tech Srvs Div

Opening Date : 10 / 28 / 2025

Closing Date : 11 / 11 / 2025 11 : 59 PM Eastern

Job Code : 01542

Position Number : 50659113

Union : AFSCME

Bargaining Unit : A4

Pay Group : ST08

Bureau / Division Code : 00238100

Bureau / Division : GC Tech Services Division

Worksite Address : 3917 Memorial Highway

City : Dallas, Pennsylvania

Zip Code : 18612

Contact Name : Julie Toth

Contact Phone : 717.787.7836

Contact Email : gamevacancybids@pa.gov

THE POSITION

Do you have a passion for technology and a desire to make a meaningful impact with the work you do? The Pennsylvania Game Commission is offering an exciting position for an Information Technology Generalist 2 working out of the Northeast Regional Office in Dallas, Pennsylvania. In this vital role, you will have the opportunity to service the PC and network needs of the Northeastern part of the state, the remainder of the agency's regional offices, game lands, and Harrisburg. We invite you to apply today for this rewarding opportunity where your efforts will be recognized and valued.

DESCRIPTION OF WORK

As an Information Technology (IT) Generalist 2, you will be considered an agency IT Specialist. You will configure, install, and provide support for the PGC's Utility Mobile Access Platform (Rocket) in support of the agency's Law Enforcement Computer Aided Dispatch (CAD) system. You can expect to troubleshoot and resolve connectivity and communication issues in addition to troubleshooting connectivity to in-house Dashboard systems. You will have the opportunity to provide remote technical guidance to Game Wardens to diagnose, troubleshoot, and resolve Wireless Access Point / router network performance problems. This position monitors, reports, corrects and initiates follow-up on all end-user data telecommunication problems reported on the PGC Help Desk.

Interested in learning more? Additional details regarding this position can be found in the position description

Work Schedule and Additional Information :

• Full-time employment
• Work hours are 7 : 30 AM to 4 : 00 PM, Monday - Friday, with 30-minute lunch.
• Telework : You may have the opportunity to work from home (telework) part-time. Telework is not permitted during the initial six-month probationary period; eligibility may be granted upon its successful completion. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Dallas. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary : In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam / junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements :

Other Requirements :

How to Apply :

Veterans :

Telecommunications Relay Service (TRS) :

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work / Life Balance

We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

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01

Do you have one or more years of experience as an Information Technology Generalist 1 while employed by the Commonwealth of Pennsylvania?

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.

03

Do you have one or more years of experience as an Applications Developer 1 while employed by the Commonwealth of Pennsylvania?

04

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.

05

Do you have one or more years of experience as a Network Specialist 1 while employed by the Commonwealth of Pennsylvania?

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.

07

How many years of information technology experience do you possess?

08

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N / A in the text box below.

09

How much college coursework have you completed in an information technology field? If you are claiming credits / degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

10

Have you successfully completed, or are you within three months of completing a bachelor's degree in information technology?If you are claiming credits / degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

11

If you are within three months of completing a bachelor's degree in information technology, on what date do you expect to graduate? If this does not apply to you, please type N / A in the text box.

12

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience / training. List the employer(s) / training source(s) from your Work or Education sections of the application where you gained this experience / training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

13

WORK BEHAVIOR 1 - STANDARDS AND PROCEDURES

Develops the standards and procedures for asset management. Develops and implements plans and standards related to hardware and software replacement, computer reimaging, asset reporting, security, and the surplus, disposal, or return of information technology assets to align information technology systems with the agency mission. Provides recommendations for changes as needed.

Levels of Performance

Select the Level of Performance that best describes your claim.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.

15

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education / training related to this work behavior, type N / A in the text box below.

16

WORK BEHAVIOR 2 - PROJECT PLANNING AND MONITORING

Plans and coordinates information technology projects. Determines the project scope and cost of new hardware and software by monitoring and utilizing information technology contracts and recommends appropriate equipment based on user requirements. Monitors the progress of projects through the use of quality control checkpoints to ensure that established schedules are feasible and acceptable to all impacted parties and evaluates project success.

Levels of Performance

Select the Level of Performance that best describes your claim.

17

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.

18

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education / training related to this work behavior, type N / A in the text box below.

19

WORK BEHAVIOR 3 - ASSET MANAGEMENT

Maintains inventory of purchased or leased information technology assets such as hardware and software, licenses, and renewable maintenance agreements. Ensures all surplus assets are secured, inventoried, and accurately reported and that proper procedures for disposal, surplus, or return of all aged or non-functional information technology assets are followed.

Levels of Performance

Select the Level of Performance that best describes your claim.

20

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.

21

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education / training related to this work behavior, type N / A in the text box below.

22

WORK BEHAVIOR 4 - PERSONAL COMPUTER SET UP AND MAINTENANCE

Configures and installs hardware and software on new workstations and deploys updates to current workstations. Ensures hardware and software are in working order and recommends or performs minor adjustments and repairs.

Levels of Performance

Select the Level of Performance that best describes your claim.

23

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.

24

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education / training related to this work behavior, type N / A in the text box below.

25

WORK BEHAVIOR 5 - TECHNICAL ASSISTANCE

Troubleshoots and resolves hardware and software issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues. Works with other IT areas to isolate and identify the cause of problems such as network, server and performance issues. Provides guidance to staff in diagnosing, troubleshooting, and resolving hardware and software issues.

Levels of Performance

Select the Level of Performance that best describes your claim.

26

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.

27

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education / training related to this work behavior, type N / A in the text box below.

28

WORK BEHAVIOR 6 - WRITTEN COMMUNICATION

Prepares written, technical, or narrative documents such as status and asset reports, which identify progress and / or deviations from objectives. Authors narrative and analytical reports that convey a project's effectiveness in meeting business requirements.

Levels of Performance

Select the Level of Performance that best describes your claim.

29

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N / A in the box below.

30

If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education / training related to this work behavior, type N / A in the text box below.

Required Question