Talent.com
Credit Portfolio Officer

Credit Portfolio Officer

CitigroupJacksonville, FL, US
30+ days ago
Job type
  • Full-time
Job description

Credit Portfolio Officer

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community, and make a real impact.

Job Overview

The Credit Portfolio Officer is a senior-level position responsible for the end-to-end management and continuous validation of all post-implementation processes and ongoing production monitoring for customer-facing credit risk platforms. This role ensures that all credit risk technology solutions, once deployed, perform effectively, and align with both regulatory requirements and business objectives. This person will be responsible for validating model and platform performance, identifying areas for optimization, and ensuring stability, reliability, and scalability of systems in production.

This role requires deep understanding of credit risk systems, customer impact, and technology operations, including post-implementation assessments, operational risk management, and ongoing system monitoring to prevent disruptions and ensure compliance.

Responsibilities

Post-Implementation Validation :

  • Design, perform and oversee the validation of all customer-facing credit risk platforms post-deployment, ensuring that they function as intended, align with business strategies, and meet regulatory requirements.
  • Lead the development and execution of post-implementation validation frameworks, focusing on model performance, rule accuracy, and platform effectiveness across all credit risk decisioning systems.
  • Partner with risk management, IT, and operations teams to assess potential vulnerabilities, gaps, or deficiencies in system performance and address them promptly.

Production Monitoring & Issue Resolution :

  • Establish and manage a robust framework for ongoing production monitoring of credit risk platforms, ensuring proactive identification and resolution of system performance issues.
  • Implement real-time and batch monitoring processes that assess credit risk platforms' operational performance, data integrity, and customer impact across various product lines.
  • Ensure timely resolution of production issues, including the identification of root causes, formulation of solutions, and collaboration with technology teams to implement necessary fixes or enhancements.

    • Customer Impact & Experience :

  • Ensure all customer-facing credit risk platforms perform reliably in production, minimizing any negative impact on the customer experience due to system errors, downtimes, or performance issues.
  • Lead and support initiatives to continuously improve platform stability, reducing risk to customers and ensuring the organization's credit risk models and rules are consistently delivering accurate decisions.
  • Engage with business stakeholders to understand customer needs and expectations, ensuring production systems evolve to meet them efficiently and effectively.

    • Regulatory & Compliance Monitoring :

  • Ensure all post-implementation validation and production monitoring activities meet regulatory and compliance requirements, including alignment with policies related to credit risk, data usage, and customer protection.
  • Develop and maintain documentation and audit trails that demonstrate compliance with regulatory expectations for system validation and ongoing monitoring, particularly in highly regulated environments.
  • Collaborate with internal audit, compliance, and regulatory bodies to provide transparency into the post-implementation performance of credit risk platforms.

    • Risk Management & Control :

  • Lead efforts to enhance the governance and control frameworks for credit risk platforms, with a focus on operational risk management in production environments.
  • Implement ongoing risk assessments to identify and mitigate emerging risks in production systems, ensuring that customer-facing platforms maintain stability and performance standards over time.
  • Collaborate with cross-functional teams to ensure that all risk controls are integrated into the monitoring process and that issues are escalated appropriately.

    • Team Leadership & Collaboration :

  • Foster a culture of collaboration between business, technology, and risk teams to ensure alignment on post-implementation expectations, continuous monitoring needs, and issue resolution processes.
  • Collaborate and mentor team members to excel in operational risk management, monitoring technology platforms, and delivering business-critical insights related to system performance.

    • Technology & Platform Optimization :

  • Work with technology teams to design and implement advanced monitoring tools that provide real-time insights into platform performance and customer impact.
  • Drive continuous platform optimization efforts to enhance system reliability, reduce risk, and improve the accuracy of credit risk models and rules in production.
  • Ensure ongoing performance testing, stress testing, and platform scalability efforts are embedded into the production environment, preventing disruptions and maintaining platform resilience.

    • Qualifications

    Educational Background :

  • Bachelor's degree in information technology, business, risk management, or a related field. Advanced degrees (MBA, MS) and certifications in technology operations, risk management, or project management are preferred.

    • Experience & Leadership :

  • 6-10 years of experience in risk management, technology operations, or production monitoring, with a strong focus on credit risk platforms, model validation, and system performance.
  • Proven track record of leading post-implementation validation and production monitoring efforts for complex customer-facing systems in financial services.
  • Experience in managing operational risk for technology platforms, with a focus on identifying, mitigating, and resolving production issues that impact business and customer outcomes.

    • Operational Risk & Technology Expertise :

  • Deep understanding of credit risk management, technology platforms, and operational risk controls, particularly in the context of post-implementation processes.
  • Expertise in monitoring system performance, diagnosing platform issues, and driving resolutions that prevent operational disruptions and customer impact.
  • Familiarity with modern monitoring tools, risk management frameworks, and production systems used to assess technology performance in real-time (SAS / Tableau / AI)

    • Regulatory & Compliance Knowledge :

  • Strong knowledge of regulatory requirements related to credit risk, data management, and customer-facing platforms, ensuring alignment with post-implementation and monitoring processes.
  • Experience working with internal audit, regulatory bodies, and compliance teams to ensure transparency and adherence to risk and regulatory expectations.

    • Strategic Thinking & Problem Solving :

  • Strong strategic thinker with the ability to anticipate production challenges and operational risks in post-implementation environments, developing robust solutions that enhance system performance.
  • Demonstrated experience in problem-solving complex operational issues, leveraging cross-functional expertise, and driving long-term improvements in production systems.
  • Strong analytical skills in conducting analysis using bureau / application / customer data to identify anomalies and adverse trends

    • Stakeholder Management & Communication :

  • Excellent stakeholder management skills, with the ability to communicate system performance, risks, and monitoring insights to senior leadership, technology teams, and business partners.
  • Strong leadership presence, with the ability to align diverse teams, resolve cross-functional challenges, and ensure effective decision-making related to system performance and customer impact.
  • Proven ability to remain organized in a fast-paced environment.
  • Clear and concise written and verbal communication skills.
  • Demonstrated accountability, self-motivation and business acumen.
    • Create a job alert for this search

    Credit Officer • Jacksonville, FL, US

    Related jobs
    • Promoted
    Program Officer - Lending

    Program Officer - Lending

    Local Initiatives Support CorporationJacksonville, FL, United States
    Permanent
    LISC is one of the country's largest community development organizations, helping forge vibrant, resilient communities across America. LISC works with residents and partners to close gaps in health,...Show moreLast updated: 30+ days ago
    • Promoted
    CDL-A Dry Van Lease Purchase Driver in Fernandina Beach, FL

    CDL-A Dry Van Lease Purchase Driver in Fernandina Beach, FL

    AllTruckJobsFernandina Beach, FL, US
    Full-time
    CDL-A Lease Purchase Truck Driver – $0 Down / No Credit Check / Walk Away Lease.CRST The Transportation Solution Inc.CDL-A truck drivers a chance to own their truck through our flexible Lease Purch...Show moreLast updated: 25 days ago
    Loan Officer

    Loan Officer

    First Federal BankJacksonville, FL, United States
    Full-time
    Quick Apply
    Remote work locations to include : Orlando, Palm Coast, St.Augustine, Palatka, Ormond Beach, New Smyrna Beach, Deland, Jacksonville, FL and Kingsland, GA. Interviews residential mortgage loan applica...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Representative

    Sales Representative

    American Glass Professionals LLCSaint Augustine, FL, United States
    Full-time
    Are you outgoing, motivated, and ready to earn big? Join one of the fastest-growing companies in the automotive glass industry! At American Glass Professionals (AGP), were hiring high-energy Sales ...Show moreLast updated: 1 day ago
    • Promoted
    Credit Risk Officer - Wealth Management - Analyst

    Credit Risk Officer - Wealth Management - Analyst

    Deutsche BankJacksonville, FL, US
    Full-time
    Job Description : Credit Risk Officer - Wealth Management.Job Title : Credit Risk Officer - Wealth Management.Location : Jacksonville, Florida. Deutsche Bank's Private Bank Business is one of the large...Show moreLast updated: 30+ days ago
    • Promoted
    Treasury Management Officer

    Treasury Management Officer

    Fifth Third BankJacksonville, FL, United States
    Full-time
    Make banking a Fifth Third better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Member of a highly productive,...Show moreLast updated: 2 days ago
    • Promoted
    Power & Utilities Portfolio Manager - VP

    Power & Utilities Portfolio Manager - VP

    Associated Bank - CorpJacksonville, FL, United States
    Full-time
    At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your gr...Show moreLast updated: 12 days ago
    • Promoted
    Emerging Markets Mortgage Loan Officer

    Emerging Markets Mortgage Loan Officer

    PNCJacksonville, FL, US
    Full-time
    Emerging Markets Mortgage Loan Officer.At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for o...Show moreLast updated: 30+ days ago
    • Promoted
    Naval Officer

    Naval Officer

    U.S. NavyOrange Park, FL, United States
    Full-time
    To be eligible to enlist in the U.Navy, candidates must be between the ages of 18-34.Aircraft carriers are at the core of ongoing missions because of their potential to carry so much of the Navys c...Show moreLast updated: 30+ days ago
    • Promoted
    Sales Representative

    Sales Representative

    Insight GlobalSaint Augustine, FL, US
    Full-time +1
    Augustine, FL – Onsite (32086).Yellow Card Properties is a fast-moving real estate investment company buying directly from motivated homeowners across Florida and South Georgia.We specialize ...Show moreLast updated: 22 days ago
    • Promoted
    Mortgage Loan Officer

    Mortgage Loan Officer

    PNCJacksonville, FL, US
    Full-time +1
    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve.We are all united in delivering the best experience for our customers.We work together each day ...Show moreLast updated: 8 days ago
    Senior Loan Officer

    Senior Loan Officer

    First Federal BankJacksonville, FL, United States
    Full-time
    Quick Apply
    Interviews residential mortgage loan applicants.Requests specified information for loan application.Notifies applicant of loan decision. Corresponds with customers, applicants or creditors to resolv...Show moreLast updated: 30+ days ago
    • Promoted
    Board Certified Behavior Analyst

    Board Certified Behavior Analyst

    Great Strides Holdco Inc.Saint Augustine, FL, United States
    Full-time
    Great Strides Rehabilitation - 250 Land Grant Street - St.Are you looking for a place where you can thrive personally and professionally?. Whether you're a seasoned professional ready to be challeng...Show moreLast updated: 30+ days ago
    • Promoted
    Team Care Coordinator

    Team Care Coordinator

    The Center for Orthopedic and Research ESaint Augustine, FL, US
    Full-time
    Full-Time | Jacksonville, FL – St.Join the #1 Orthopedic Team in Northeast Florida!.Southeast Orthopedic Specialists.As the largest private orthopedic practice in Northeast Florida, we proudl...Show moreLast updated: 30+ days ago
    • Promoted
    LEAD SALES ASSOCIATE

    LEAD SALES ASSOCIATE

    BrightSpring Health ServicesSt. Augustine, FL, United States
    Full-time
    The Lead Sales Associate assists the Store Manager with overseeing and performing day-to-day operations in all areas of the store and supervises Staff and Volunteers in the absence of the Store Man...Show moreLast updated: 28 days ago
    • Promoted
    Lead CSR / Teller - Ponte Vedra Beach / Jacksonville, FL- Full-Time

    Lead CSR / Teller - Ponte Vedra Beach / Jacksonville, FL- Full-Time

    Fifth Third BankPonte Vedra Beach, FL, United States
    Full-time
    Make banking a Fifth Third better.We connect great people to great opportunities.Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. Provide excellent customer ser...Show moreLast updated: 12 days ago
    • Promoted
    Share Your Opinions. Earn Rewards.

    Share Your Opinions. Earn Rewards.

    Opinion EdgeMiddleburg, FL, United States
    Full-time
    Join Opinion Edge today and get paid for your insights! Take short surveys on the topics that matter to you and earn rewards for every completed survey. Sign up now and start turning your voice into...Show moreLast updated: 2 days ago
    • Promoted
    Loan Officer

    Loan Officer

    DLP BankSaint Augustine, FL, US
    Full-time
    The Loan Processor supports multiple loan officers that specialize in anything from a simple unsecured loan, to a complex commercial real estate loan, and everything in between.To help loan operati...Show moreLast updated: 6 days ago