Customer Success Manager - Healthcare SaaS

Job Description

Job Description

As a Customer Success Manager at Regard, you will own the full customer journey from integration and onboarding, to renewal and expansion. You will be accountable for the overall health of the account by fostering relationships across key client stakeholders, producing and delivering impact analyses for Quarterly Business Reviews (QBRs), and identifying opportunities for improving onboarding and user feedback processes. This role will report to the VP of Customer Success, and will work closely with sales, marketing, training, product and technical teams to ensure a world-class client experience.

This role requires recent experience working with clinical leaders in the acute care setting as well as experience with Epic or Cerner EHR integrations.

About Regard

Our mission is to bring world-class healthcare to everyone. Regard is the world’s first comprehensive, automated diagnosis tool. Regard streamlines clinical and revenue cycle efforts to dramatically improve hospital finances, patient safety, and physician happiness. We are excited by challenges, mission-oriented work, and meaningful relationships. We work closely with some of the top health systems in the country and are leading the change that healthcare - one of the largest and most inefficient industries in the world - needs. We want you to join us.

Responsibilities :

• Oversee and manage the full customer lifecycle from technical integration, to implementation and user training, to renewal and expansion
• Establish clear retention goals and renewal milestones for the client Regard team to work toward
• Build and foster relationships with client leadership to position them as product promoters and champions so they can share the product's benefit and value across users and stakeholders
• Review and monitor customer user feedback and concerns and seek to improve all aspects of the customer experience
• Lead project progress tracking across internal development teams and client stakeholders to ensure timely and effective delivery
• Maintain a detailed understanding of Regard products and services, assist customers with questions and suggest the best solution for their needs
• Optimize existing processes within the company and actively enhance all Customer Success initiatives

Minimum Qualifications :

Preferred Qualifications :

Location \u007C Work Authorization

Comp \u007C Perks \u007C Benefits

At Regard, we carefully consider a wide range of factors when determining compensation, including your skills, qualifications, location, and experience. We expect the base salary for this position to be in the range of $100,000 to $140,000. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, benefits, and other perks. We encourage all interested candidates to apply.

Our goal at Regard is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. Regard is proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We celebrate diversity and are proud of our supportive, inclusive workplace.

All candidates must successfully complete a background check as part of the hiring process.